Account Director

Overview

Lead and manage all aspects of a flagship venue's facilities services contract.

Key Responsibilities

• health & safety
• client partnerships
• team coaching
• innovation
• resource planning
• project management

Tasks

This is a highly visible leadership role, where you’ll shape the strategic direction of the account, showcase technical innovation, and deliver an exceptional service that matches the stature of the venue. As Account Director, you’ll hold full accountability for service delivery, financial performance, and customer relationships across this prestigious contract. Leading both resident and mobile teams, you’ll drive operational excellence, ensure contractual compliance, and proactively develop strong customer partnerships that create new opportunities for growth. -Ensure health, safety, and compliance standards are rigorously maintained. -Develop and deliver a bespoke customer relationship programme, enhancing satisfaction and creating work-winning opportunities. -Lead, coach, and develop your team to ensure service excellence and succession planning. -Drive innovation, continuous improvement, and best practice across the account. -Oversee optimum staffing levels and resource planning to match service needs. -Manage project works and coordinate with our wider business capabilities where required. -Ensure contract KPIs/SLAs are achieved, with regular performance reviews.

Requirements

• m&e/fm
• commercial
• leadership
• contract management
• customer service

What You Bring

-A background in M&E/FM services, with a strong technical understanding. -Commercial acumen and experience in identifying and developing new opportunities. -Leadership skills with the ability to develop, inspire, and retain high-performing teams. -Experience managing large-scale contracts with significant financial responsibility. -A strong track record of delivering exceptional customer service.

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Benefits

Progression is something we value, and we will make sure that when you join us you have a clearly defined development path, supported by regular reviews, training and ongoing support to enable you to be the best you can be. Competitive Salary, private healthcare + flexible benefits -Salary sacrifice car scheme (Hybrid/Electric Vehicle) -Full ownership of financial performance including gross profit, WIP, and aged debt. -Personal Wellbeing and Volunteer Days -Car allowance -Private Medical Insurance -Life Assurance -Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) -Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes. -25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days -Pension with a leading provider and up to 8% employer contribution

About Ng Bailey

-Delivers complex, large-scale projects across the UK. -Work spans the full asset lifecycle, including engineering design, offsite manufacturing, and maintenance. -Projects include EV charging hubs, rail signalling systems, and critical infrastructure installations. -Specialisms cover rail, IT services, facilities management, energy, electric vehicles, and infrastructure. -Historic headquarters at Denton Hall blend heritage architecture with modern command centre capabilities. -Recognized for renowned apprenticeship schemes and a proprietary BIM portal showcasing digital expertise.

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