Customer Care Technician

Overview

Visit customers' homes to resolve construction defects and provide high‑level after‑sales support.

Key Responsibilities

• defect inspection
• report generation
• timesheet entry
• defect resolution
• form submission
• appointment coordination

Tasks

-Take instruction from Customer Care Co-ordinators/Administrators, ensuring all customer appointments are attended on time and any materials required are sourced prior to the appointment -Carry out inspections of reported defects as and when required and issue a full report with photographs to the Customer Care Co-ordinator/Administrator -Complete all required paperwork (timesheets) for submission to the Divisional offices, facilitating accurate record keeping -Resolve defects in a speedy manner, to a high standard and to ensure all works completed are signed by the customer -Complete mileage forms, SHE forms, invoices forms and submit on the last day of the month -Report any repetitive defects on active and non-active sites to the Customer Care Manager/Executive to discuss with the Commercial/Technical Director

Requirements

• interpersonal skills
• customer service
• construction knowledge
• problem solving
• carpentry

What You Bring

-Excellent interpersonal skills and ability to deal with customers in a friendly and professional manner, and exhibit high service standards to ensure customer expectations are met -Comprehensive knowledge of construction and ability to problem-solve with defects, likely to come from a background in the trades e.g. Painting, Decorating, Carpentry and Joinery

People Also Searched For

Benefits

-Private Medical Cover - Single Cover -Competitive Bonus Scheme -Competitive Salary -Choice of Flexible Benefits -26 days’ holiday (increase by 1 day for every 3 years’ continuous service up to 29 days) -Enhanced Family Friendly Policies

About Barratt Redrow

-A major UK homebuilder, known for its residential developments and large-scale projects. -Founded through the merger of two leading construction firms, creating a legacy of quality housing. -Specializes in building homes across urban and suburban landscapes, from starter homes to luxury properties. -Projects range from traditional housing developments to mixed-use urban regeneration, with a focus on sustainability. -Has contributed significantly to UK housing supply, building thousands of homes annually. -Notable work includes the development of new communities and transformation of neglected areas into thriving neighborhoods. -Operates with a commitment to quality, innovation, and integrating modern technologies into construction processes.

Sector Specialisms