Service Advisor

Overview

Liaise between service department and customers to manage service requests, warranties, and repairs.

Key Responsibilities

• warranty claims
• repair orders
• inventory management
• estimates
• customer service
• documentation

Tasks

-Handle customer complaints and concerns with professionalism and efficiency. -Create and maintain strong relationships with customers to ensure repeat business and customer satisfaction. -Greet customers and assess their service needs. -Accurately process warranty claims in accordance with manufacturer guidelines and dealership policies. -Coordinate with Shop Foreman to ensure timely completion of repairs. -Schedule service appointments and prepare repair orders. -Assist in managing service department inventory and ordering parts as needed. -Follow up on outstanding warranty claims and resolve any issues that may arise. -Maintain detailed and organized service records. -Follow up with customers post-service to ensure their satisfaction and encourage feedback. -Maintain up-to-date knowledge of warranty policies and procedures. -Prepare and present accurate estimates and invoices to customers. -Ensure all necessary documentation is complete and submitted to the manufacturer in a timely manner. -Obtain customer approvals for additional services and ensure they understand the scope and cost of the work being performed. -Keep customers informed about the status of their repairs and any additional required work. -Listen to customer concerns and provide accurate information regarding repair and maintenance services.

Requirements

• organization
• computer skills
• high school
• communication
• service experience
• instruction following

What You Bring

-Organizational skills and attention to detail -Advanced computer skills to learn our systems and work effectively in them -High School Diploma or equivalent work experience -Exceptional communication and Interpersonal skills -Service Experience Required -Ability to understand and carry out verbal and written instructions

People Also Searched For

Benefits

-Voluntary coverages offered for Dental, Vision, Voluntary Life, Accident & Critical Illness -Company provided STD, LTD, and Life Insurance -Yearly work boot allowance -401k with up to 4% match of total compensation -80 hours of paid vacation (prorated in year of hire) -HDHP & Co-pay medical plans with 80% of premium paid by employer for employee coverage (other coverages available)

About Newman Tractor

-A trusted partner in the construction industry, offering a wide range of machinery for various projects. -Specializes in the sale, rental, and servicing of heavy equipment for construction, infrastructure, and industrial projects. -Their fleet includes top brands for bulldozers, excavators, loaders, and more, ensuring quality and reliability. -Known for offering customized solutions tailored to the unique needs of each client and project. -Their team is dedicated to keeping equipment in top shape with unmatched maintenance and repair services. -The company is driven by a passion for helping clients succeed through the most reliable equipment and service.

Sector Specialisms