Field Service Engineer

Overview

Installs, commissions, maintains, and repairs client equipment, providing on‑site and remote support.

Key Responsibilities

• installation
• commissioning
• troubleshooting
• preventive maintenance
• system integration
• calibration

Tasks

-Contribute to Service Improvements: Actively contribute to the development and refinement of service procedures, best practices, and troubleshooting guidelines to improve service delivery and efficiency. -Enhance Technical Skills: Participate in training programs, workshops, and certification courses to enhance technical expertise and keep up with evolving equipment and systems. -Repair and Component Replacement: Request the repair or replacement of defective components, parts, and assemblies as needed to restore equipment to full operational status. -Address Client Concerns: Address client concerns and feedback professionally, ensuring high levels of customer satisfaction and fostering long-term loyalty. -Build Client Relationships: Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions to ensure satisfaction. -Client Education: Educate clients on best practices for equipment use, care, and preventive maintenance to maximize equipment lifespan and performance. -Service Documentation: Maintain accurate and detailed records of service activities, including maintenance logs, repair reports, and customer interactions for future reference and accountability. -Remote and On-site Support: Provide remote and on-site technical support to clients, addressing their questions, concerns, and technical issues promptly. -Install and Commission Equipment: Install and commission new equipment and systems at client sites, ensuring all components are correctly set up and fully operational. -Technical Documentation: Maintain up-to-date technical documentation, including user manuals, service bulletins, and maintenance procedures, to provide clients with clear and actionable information. -Service Reports: Prepare detailed service reports documenting the issues, actions taken, and outcomes for each service visit to ensure thorough communication and future troubleshooting. -Stay Current with Industry Trends: Stay abreast of the latest industry trends, technological advancements, and product updates through continuous learning and professional development. -Preventive Maintenance: Educate clients on the importance of scheduled preventive maintenance to optimize equipment performance and avoid unexpected failures. -Troubleshooting & Diagnostics: Diagnose and troubleshoot technical issues, identifying the root causes and implementing effective solutions promptly to minimize downtime. -Feedback to Engineering Teams: Report recurring issues to engineering and product development teams, providing valuable feedback that supports continuous product and service improvement. -Provide Client Training: Deliver comprehensive on-site training to clients, focusing on the operation, maintenance, and troubleshooting of the equipment to ensure they can use the systems effectively. -Emergency Service Requests: Respond to emergency service requests with urgency to minimize downtime and disruption to client operations. -System Integration Support: Assist with integrating new equipment into existing systems, ensuring seamless functionality and minimal disruption to ongoing operations. -Conduct Initial Testing & Calibration: Perform initial testing, validation, and calibration of equipment to verify proper functionality and compliance with client specifications.

Requirements

• diagnostic tools
• field service
• 5+ years
• engineering degree
• electrical
• problem solving

What You Bring

-Proven experience in the installation, maintenance, and repair of [specific equipment/systems] (e.g., industrial machinery, electronic systems, or software-integrated systems). -Proficiency in using diagnostic tools, meters, and software applications for equipment testing and repair. -Strong organizational and time management skills, ensuring service calls are prioritized and completed in a timely manner. -Excellent problem-solving skills, with the ability to diagnose and resolve complex technical issues. -A minimum of 5–8 years of experience as a Field Service Engineer or in a similar technical role, working with complex systems and equipment. -Flexibility in working hours is required to accommodate client needs and emergency service requests. -Ability to build rapport and maintain positive relationships with clients, understanding their unique needs and offering tailored solutions. -Associate’s or Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related field. -Ability to work independently with minimal supervision, managing multiple service calls and tasks efficiently. -Strong technical knowledge of electrical, mechanical, and software components of equipment, including diagnostic and troubleshooting capabilities. -Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical clients effectively.

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Benefits

-This is a full-time, field-based role, with competitive compensation and benefits.

About Eae Usa

-Builds on decades‑old expertise in electrical distribution—busways, cable management, lighting. -It brings global production to U.S. projects. -Its customers include data centers, hospitals, oil & gas, automotive and textile sectors. -State‑of‑the‑art facilities, patents and R&D drive tailored solutions for demanding power environments. -Operates alongside sister offices in Italy, Germany, Australia and marketing teams worldwide. -Combines industrial manufacturing scale with U.S. customer‑focused sales and engineering.

Sector Specialisms