Hospitality Coordinator

Overview

Inspect, restock, and maintain rental homes to ensure guest satisfaction.

Key Responsibilities

• home inspections
• restocking supplies
• light maintenance
• issue response
• task dispatch
• inventory tracking

Tasks

As a Hospitality Coordinator, you’ll serve as the on-the-ground expert responsible for keeping our homes functional, clean, and stocked (FCS) for every guest. You’ll perform inspections, restock supplies, prep for arrivals, complete light maintenance, and respond to in-market issues during and between stays. -Leave hospitality touches such as gifts and welcome notes for arriving guests -Be a visible, professional presence in the field, supporting teammates and guests as needed including occasionally taking incoming phone calls/messages and making outbound calls/messages to guests and owners -Restock consumables and inventory supplies to maintain FCS readiness -Work is conducted primarily in-home, with some supply runs or warehouse coordination as needed -Conduct inspections of homes before and after guest stays to ensure they meet brand standards; document inspections and reports issues via our task management systems -Primarily support the operations of your zone while being available to assist other zones as needed based on market need -Support turnovers with tasks like bedmaking, resetting decor, tidying, and removing trash -Respond quickly to urgent in-stay needs or on-the-ground guest issues when dispatched -Track supply usage and flag homes with unusual patterns or repeated problems -Handle basic maintenance tasks (e.g., lightbulb changes, TV resets, small repairs) and coordinate with the Maintenance team for larger issues -Support Hospitality Managers with dispatching of field tasks during non-peak times of day

Requirements

• 1+ years
• driver’s license
• mobile apps
• strong communication
• detail-oriented
• travel required

What You Bring

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time. Any offer of employment is conditioned upon the successful completion of a background investigation. -Ability to follow checklists and brand standards consistently -1+ years of experience in hospitality, property care, vacation rentals, or related field -Frequent travel within market and regular driving between properties is required -Availability to frequently work weekends, holidays, early mornings, and evenings (with 2 days off each week) -Strong communication skills and service-minded attitude -Responsiveness to urgent or in-stay issues -Must be comfortable walking, standing, bending, lifting up to 50 lbs -Completion rate and accuracy for assigned tasks -Physically capable of lifting 25+ lbs and walking/standing throughout the day -Guest satisfaction and review scores (portfolio average above 4.8) -Valid driver’s license and reliable vehicle required -Detail-oriented and highly reliable -Comfort using mobile apps and task tracking tools -Able to work weekends, holidays, and on-call rotations

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Benefits

Roofstock’s STR team has the opportunity to build and shape an entirely new business unit together. The team is obsessed with people, in particular our owners, our guests, and our teammates. We extend our hospitality to everyone around us, there’s no such thing as “not my job,” and we celebrate our wins together. We plan to expand within our current markets as well as to roll out new markets in the years to come. Much like a startup business, things are fast-paced, intense, and exhilarating. And when the team wins, we all win. Competitive & Unique Benefits Package -12 Paid Holidays -Generous PTO Policy -401k Program -Wellness and home office/cell phone subsidies -Paid Parental Leave -Volunteer Time Off -Robust health, dental, vision insurance, and more

About Roofstock

-Revolutionized the way investors buy and sell rental properties, making it easier than ever to access real estate markets. -Uses technology to streamline the process of buying, selling, and managing single-family rental homes. -Offers a full-service marketplace for investors to discover, purchase, and manage income-generating properties. -Provides property management, home inspections, and asset-backed financing, all powered by data-driven insights. -Grown quickly by tapping into the demand for passive real estate investment, making property ownership more accessible. -Innovates in digital property transactions, helping investors expand their portfolios from anywhere in the world. -Focuses on single-family rental homes, carving out a unique niche in the residential real estate market. -Has become a go-to resource for both seasoned investors and newcomers looking to diversify their portfolios.

Sector Specialisms

Visa Sponsorship

-no h1-b visa sponsorship; must already be authorized to work in the u.s.

Security Clearance

-employment contingent on successful background investigation.