Escrow Manager

Description

• Develop and maintain policies, procedures, and guidelines to enhance quality control, operational efficiency, and compliance.
• Provide exceptional service and timely responses to both internal and external customers.
• Ensure departmental activities adhere to corporate policies, industry customs, state statutes, and regulatory standards.
• Supervise and provide strategic direction to escrow officers, curative personnel, post-closing staff, and third-party vendors under formal agreements.
• Provide ongoing leadership and support to escrow coordinators and ensure effective collaboration across departments such as sales, accounting, purchasing, construction, lending, and title.
• Prepare and distribute daily, weekly, and monthly escrow reports and deliver closing reports to approved third-party entities as required.
• Communicate potential closing delays and backlog risks to senior leadership and provide status updates and operational reports to the Division President and clients.
• Establish, track, and report on key performance indicators (KPIs) to measure departmental effectiveness and identify areas for improvement.
• Oversee daily operations, including workload distribution during peak periods, ensuring team productivity and service quality.
• Review and validate sales contracts, commission reports, buyer and lender information, and other transaction documentation for accuracy and compliance.
• Maintain accurate electronic file management processes that comply with Department of Real Estate (DRE) requirements and Sarbanes-Oxley (SOX) controls.
• Offer administrative and operational support to the Vice President of Sales & Marketing.
• Design, implement, and manage workflows within the escrow and settlement services department to support timely and efficient transaction closings.
• Monitor and manage escrow file performance and proactively troubleshoot closing issues to ensure smooth operations.
• Input and maintain accurate escrow information in internal systems (e.g. Newstar, HB1) and oversee earnest money deposit reconciliation.

Requirements

• Self-motivated, hands-on, and adaptable, with a proactive approach to problem-solving and operational efficiency.
• Proven knowledge of escrow processes, including HUD preparation, closing coordination, disbursements, and post-closing activities.
• Experience managing and implementing closing workflows, with a strong understanding of contract assembly and lifecycle tracking from initiation to final closing.
• Minimum of 3–5 years of progressive experience in escrow operations, preferably within the homebuilding or residential real estate development industry.
• Strong interpersonal and communication skills, both written and verbal, with the ability to collaborate effectively across departments and with external partners.
• Proficient in Microsoft Office Suite; able to quickly learn and adapt to new software systems. Experience in Newstar and/or HB1 is a plus.
• Bachelor’s degree in business administration or a related field preferred; high school diploma required.
• Exceptional organizational skills and keen attention to detail, with the ability to manage multiple priorities and deadlines in a fast-paced, dynamic environment.
• Demonstrated ability to foster a positive, productive team culture and build strong working relationships at all levels of the organization.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance