Manager - Accessibility Services

Description

• Developing and monitoring departmental and program/project operating budgets, costs, and schedules.
• Determining and implementation of reasonable modifications; transportation planning, transportation demand management.
• Identifying and responding to sensitive community and organizational issues, concerns, and needs.
• Position includes 24-hour on call program and weekend/night shifts; position is responsible for providing support service hours that can occur outside of normal working hours.
• Establishing and maintaining effective working relationships with other department staff, management, vendors, outside agencies, community groups, and the general public.
• Working cooperatively with other departments, Agency officials, and outside agencies.
• It is the responsibility of all employees to follow the Agency safety rules, regulations, and procedures pertaining to their assigned duties and responsibilities, which could include systems, operations, and/or other employees.
• Manages the workflow and prioritization of accessibility projects and takes appropriate corrective action when necessary; provides advice and counsel on ADA issues to staff.
• Responding to inquiries through effective communication.
• Serves as the Agency’s designated Americans with Disabilities Act Compliance Officer for service and facility issues. Manages the Agency’s Accessible Services Program including; provision of services to riders with disabilities; review of facility design for compliance with federal, state and local accessibility laws and regulations, and responding to customer and regulatory agency inquiries about the program.
• This role is required to be in office at least three days a week to attend meetings and station visits when requested.
• Ensures regular facility ADA compliance inspections; submits and monitors maintenance work orders.
• Utilizing personal computer software programs affecting assigned work and in compiling and preparing spreadsheets and reports.
• The Agency promotes a safe and healthy work environment and provides appropriate safety and equipment training for all personnel as required.
• Interpreting and applying applicable federal, state, and local policies, laws, and regulations.
• Plans, directs, coordinates, and reviews Accessible Services work activities and coordinates schedules, projects, and programs; provides constructive feedback; reviews and evaluates work and makes effective suggestions and recommendations.
• Provides support to the department and others on ADA matters as directed; serves as staff on a variety of boards, commissions, and committees; prepares and presents staff reports and other necessary correspondence; attends and participates in professional group meetings; maintains awareness of new trends and developments in the fields related to area of assignment; incorporates new developments as appropriate; ensures processes, policies, and practices are interpreted and applied consistently and effectively; ensures accountability and compliance with all current and applicable state and federal laws, Agency policies and procedures, rules and regulations.
• Provides support and oversight to the Citizens Accessibility Advisory Committee (CAAC).

Requirements

• Extensive knowledge of ADA compliance for services and facilities including components of ADA and Section 504; knowledge of ADA Accessibility Guidelines, ANSI and IBC accessibility standards, state and local accessibility laws and codes.
• Strong analytical and problem-solving skills.
• Demonstrating a positive customer service orientation with both internal and external clients.
• ADA Coordinator Training Certification.
• Knowledge of principles guiding application of reasonable modifications under the ADA.
• Knowledge of public transit operations and support areas such as facilities maintenance, customer service, and parking management.
• Champions and models Sound Transit's core values and demonstrates values-based behaviors in everyday interactions across the agency.
• Pertinent federal, state, and local laws, codes, and regulations as they apply to transit operations.
• Transportation demand management skills relating to provision of paratransit services.
• Federal, state, and local laws and regulations such as Americans with Disabilities Act, federal and state legislation on use of park-and-ride facilities by charter bus companies, FTA guidelines relative to use of facilities built with federal grant funding.
• Experience working with executive management, elected officials, governmental organizations, public boards, and community organizations.
• Reading and understanding design documents including architectural and engineering plans.

Benefits

• ORCA Card: All full-time employees will receive an ORCA card at no cost.
• Parental Leave: 12 weeks of parental leave for new parents.
• Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution).
• Work is performed in a standard hybrid office environment.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Health Benefits: We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Compensation Practices: We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.
• Paid Time Off: Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Pet Insurance.
• Tuition Reimbursement: Sound Transit will pay up to $5,000 annually for approved tuition expenses.

Training + Development

Interview process

Visa Sponsorship

Security clearance