Installation Service Coordinator

Description

• Encouraging and collaborative team environment.
• Makes all required outbound calls to the customer to establish job site readiness and works with the client and technician to facilitate superior product/service delivery.
• Works laterally with Sales on installations and service.
• Must work closely with project managers to meet project deadlines.
• Ensures technicians have all required parts before attending a job site
• Ensure all installations are completed on the agreed-upon time frame and within budget
• Orders all required equipment for each installation project
• Inventory implementation and ongoing management.
• Acts as a liaison between Customers, Service, Installation, and Management.
• Required to work closely with vendors to keep track of equipment delivery dates.
• Performs warehouse maintenance & receiving of equipment.
• Work with the Sales team to ensure the best possible experience for the customer.
• Assist ISTM with the monthly setting of the revenue forecast and ensuring the department meets or exceeds the forecast.
• Coordination of facilities management, including orientation of subcontractors for building maintenance.
• Must communicate with customers regarding their installations and provide quality service to customers - escalate when required.
• Schedules and coordinates all installation projects.

Requirements

• Ability to multitask
• Proven ability to build relationships inter-company
• Must be physically capable of lifting up to 20 kg and working on stepladders.
• Excellent organizational skills
• Fluent English language written and verbal skills, demonstrated superior people and telephone skills
• Minimum of five years in a front-line customer service position
• Must learn the functions carried out by our ERP system, Oracle Fusion.
• The ability to meet deadlines and commitments and to adjust/adapt to new ideas and procedures is necessary
• Ability to adapt quickly to changing demands and work well under pressure
• Knowledge and understanding of revenue and budget margins
• High proficiency with Microsoft Office, networking ability, and a good knowledge of operating systems
• Completion of High School Diploma

Benefits

• Paid vacation, holidays, and sick time.
• Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
• Competitive pay.
• Comprehensive benefits package, including pension, medical, dental, and vision care - available from day one.

Training + Development

Interview process

Visa Sponsorship

Security clearance