Complex Human Resource Coordinator

Overview

Support HR daily admin, hiring, benefits, employee relations, and hotel operations.

Key Responsibilities

• employee records
• benefits administration
• payroll processing
• compliance reporting
• onboarding coordination
• hr communication

Tasks

-Assist the HR department in maintaining accurate employee records. -Respond to all interviewed applicants via telephone or letter within required time frame. -Assist with New Hire Orientation: Help administer overview of benefits to new associates.Explain elements of various benefits to associates as required and assist with enrollment and claims processing. -Support the employment process including applicant screening, determining eligibility for employment, conducting reference checks and verifying paperwork for accuracy. -Assist with coordination of all other new hire pre-employment steps, including drug testing; reference checks, etc., to ensure compliance with all Company policies and procedures. -Keep employee bulletin boards current, post memos, pictures of employee events, loss prevention materials. -Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. -Assist with completion of appropriate paperwork for new hires, terminations, payroll action forms and employee status changes on a daily basis and in a timely, accurate manner. -Assist with Associate Employee Relations Events. -Maintain a warm and friendly demeanor at all times. -Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. -Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. -Maintain all logs (new hire, termination, transfers, department meetings, turnover reports) daily by period and prepare reports in a timely, accurate manner. -Refer potential new-hires to department managers when appropriate for interviews. -Ensure compliance of the Immigration Reform and Control Act for all employees. -Support upward, timely communication to Highgate corporate offices and senior leadership and ensure compliance with daily, weekly and monthly deliverables. -Assist in the production of Employee newsletter. -Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. -Assist with all benefit administration including group health insurance, vacation, sick, person, leave of absence, jury duty pay, retirement plan. Ensure all policies and procedures are followed and all completed forms to be accurate with timely submission. -Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. -Distribute paychecks as needed and ensure completed signature pages are collected complete from each department. -Assist with other special hotel projects as needed. -Assist other departments on an as need basis when guest influx dictates. -Attend all hotel required meetings and trainings. -Notify all managers of monthly reviews, prepare payroll action forms and track all completed reviews to ensure reviews are given in a timely manner. -Maintain inventory of office and benefit supplies on a regular basis. Complete purchase orders needed to replenish such supplies. -Assist with timely follow-up to incoming guest correspondence received through the hotel’s general mailbox and forward to all departments as deemed necessary for their follow-up -Assist with OSHA, Workers Compensation, and Unemployment Claims responsibilities for hotel. -Assist with weekly coordination of our Gold Passport Reception and assist with invite printing for in-house VIP’s -Maintain associate's files and ensure that filing is completed at the end of each week. -Assist with administration and management of hotel programs such as MOD, Lobby Ambassador, Zone management and ensure timely follow-up and communication on all facets of each from scheduling to reporting and execution -Assist with HR reception area duties: greeting associates, managers and potential new hires. Direct to appropriate manager if necessary. -Assist with and ensure timely follow-up on all in-house guest communication and requests from within the hotel’s guestrooms and present a response to the guest confirming receipt of their request. -Assist with department outgoing correspondence and memorandums as needed.

Requirements

• hr degree
• hotel experience
• pc knowledge
• leadership
• problem solving
• bilingual

What You Bring

-At least one year Hotel or Human Resource related work experience. -Associates or Bachelor’s Degree in Human Resources or equivalent of at least 1- 3 years work experience. -Ability to work effectively under time constraints and deadlines. -Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. -Leadership skills to motivate and develop staff and to ensure accomplishment of goals. -Must be able to show initiative, including anticipating guest or operational needs. -Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. -Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. -Must be able to maintain confidentiality of information. -Should possess the ability to complete multiple tasks simultaneously. -Must be hospitality oriented, and possess the ability to work under pressure. -Must be able to multitask and prioritize departmental functions to meet deadlines. -Must have basic PC knowledge, minimum typing speed of 35wpm, ability to write and communicate professionally, bi-lingual fluency a plus. -Present overview of Highgate Handbook with complete knowledge of all policies and procedures -Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. -Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. -Must be able to cross-train in other hotel related areas. -Able to set priorities, plan, organize, and delegate.

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About Highgate

-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.

Sector Specialisms

Security Clearance

-conduct reference checks and verify paperwork accuracy during applicant screening. -coordinate pre‑employment steps such as drug testing and other background checks.