Officer Development Lead

Overview

Lead officer development, training, performance and compliance for Sainsbury's region

Key Responsibilities

• performance management
• incident investigation
• crime reporting
• site audits
• officer deployment
• training docs

Tasks

-Delivery of performance management/PIP/development plans to officers where required for opportunities in relation to officer standards (uniform, time keeping, task completion etc) -Responsible to the SOM for officer standards as required by the business -Contribute to the success of the Sainsbury's contract through effective training and continuous on-going colleague coaching. -Undertakes responsibilities of the SOM during times of absence -Responsible for their area of responsibility's adherence to uniform standards as required by the contract -Ensuring behaviours and situations that endanger the Health & Safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies -Deliver the ongoing support once trained to all officer to ensure learning is imbedded -Supports the SOM with the initial investigation for QHSE incidents where required -Support the customer and be responsible for the timely completion of crime related reporting and any other crime related tasks/activities. -Implementation and follow up of officer personnel development plans where required -To undertake duties associated with void properties inclusive of site inspections and audits within a designated area -Deputise for the SOM during times of absence and take full responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with key SLA's/KPI's. -Completes the full investigation and submission of QHSE incidents during times of SOM absence -Responsible for the delivery of all focus topics and adhoc training as is identified by the business -Effectively support and assist the SOM in managing the performance of a designated region, ensuring that all contracted and temporary hours are fulfilled by trained officers to the complete satisfaction of those stores/clients. -Takes steps to maintain communication; recognise achievement and develop the Mitie community -Delivery of all corporate training documentation to the required standard for all officers within their identified area and subsequent distribution -Maximise the efficiency of the deployment of officers utilising systems and technology to deliver intelligence led services based upon risk and data analysis. -To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for: -To maintain and promote the Mitie brand and reputation by providing an industry leading security provision. -Supports the security officer population in the compliance of SMART usage

Requirements

• communication
• teamwork
• apprenticeship
• it skills
• organisational
• customer service

What You Bring

-Exceptional verbal and written communication skills -Ability to work individually and as part of a team -Be willing to work towards, if not already held, a management apprenticeship as is deemed appropriate for personnel development -Literate, numerate and IT skills to medium level user -Excellent organisational and time management skills -Strong customer service, client focused attitude with the ability to build good working relationships -Confident and professional working approach and appearance

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Benefits

-Delivery of Mitie company induction and comprehensive STARS training for all newly appointed security officers from induction to probation sign off -Flexible and adaptable

About mitie cleaning & hygiene services

Nope

Sector Specialisms