Supervisor, Dispatch

Overview

Oversee MA Gas CMS dispatch team, manage workplans, and ensure safe, efficient field operations.

Key Responsibilities

• dispatch management
• same-day dispatch
• communications hub
• safety coordination
• data analysis
• workplan execution

Tasks

-Effectively manage, motivate train, and educate the dispatching team through their daily operations -Take responsibility for the execution of same day dispatching of all work, ensuring optimal productivity, customer satisfaction and compliance with all relevant regulations -Act as a communications HUB for field operations, customer, and community, regulatory, pipeline safety, engineering, and other stakeholders ensuring required support foundation is in place to be able to situationally execute to field incidents -Contribute to the protection and safety of the public by coordinating the company’s response to all electric and/or gas issues -Provide in-depth analysis of operational data to provide insights and recommendations to improve customer satisfaction, reduce costs and improve effectiveness. -Manage, plan, and execute to the monthly and annual emergency and non-emergency workplan

Requirements

• bachelor's
• leadership
• office 365
• communication
• analytical
• driver's license

What You Bring

-Strong verbal communications, organization and planning skills required -Demonstrated temperament to remain calm when all around you is not -Bachelor’s degree and 3+ years of experience in dispatching or supervisory experience preferred -Proven capability to analyze situations or significant amounts of work and make quick decisions -Ability to work different shifts required, with potential to work weekends -Proven experience effectively motivating, guiding, and leading a team -Utility industry experience preferred -Proven ability to multi-task effectively and remain focused throughout workday -Valid driver’s license required -In lieu of degree, high school diploma or equivalent and 5+ years of dispatching or supervisory experience required -Proficiency with software applications, including Microsoft Office 365 required

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About National Grid

-Plays a critical role in delivering electricity and gas to millions of homes and businesses. -Operates in both the UK and US, ensuring safe and reliable energy distribution. -Deeply involved in the development of renewable energy infrastructure, including wind and solar projects. -Key projects include cross-border power links to improve energy security and integrating low-carbon solutions. -Continually innovates to meet growing energy demand while reducing environmental impact. -Operates in both electricity and natural gas distribution across a vast geographical area in the US. -Invests in sustainability initiatives and clean energy infrastructure.

Sector Specialisms