Order Fulfillment Manager

Overview

Lead order fulfillment team, manage customer commitments, coordinate cross‑functional tasks.

Key Responsibilities

• cross‑functional review
• order fulfillment
• factory test
• demand planning
• dashboard monitoring
• customer liaison

Tasks

-Facilitate cross-functional ’72 hr’ reviews with engineering team(s), customer service, supply chain, operations, and systems test to ensure accurate commitments to customers for engineer to order solutions. -Act as primary point of contact in representing Raleigh 3PH manufacturing with customers, sales, customer service, and project management. Disseminate questions to engineering or plant resources for timely resolution. Protect the reputation of Eaton, CPS and 3PH in all communications. -Calibrate regularly with Demand Planning & Operations to understand current backlog and necessary lead-times due to material availability or general capacity. -Monitor Hyperscale & large customer accounts to understand the context of performance and appropriately balance prioritization and communications. Leverage cross-functional skills to influence order prioritization through engineering, supply chain, operations, test, and logistics. -Work proactively to remove roadblocks and mitigate risks after order entry through final logistics to avoid unnecessary delays for the customer. -Lead the order fulfillment team to influence 3PH commitments and monitor schedule attainment of UPS, Battery Cabinet, and Accessories on behalf of the customer. -Participate actively in monthly financial forecasting and SIOP demand planning. -Host customers for world-class Factory Witness Test experiences. Capture customer feedback and coordinate resolution. -Maintain a Factory Witness Test master schedule and work with systems test, operations, and engineering to balance resources and capacity in all commitments. Ensure factory witness test readiness prior to customer visits/virtual events. -Maintain dashboards to monitor customer commitments on standard, configured to order, and engineered to order solutions. -Maintaining sense of urgency to customers’ requirements. -Maintain general awareness of product line performance vs commitments and message as appropriate to update customers or invested parties. Provide AWSD on behalf of the team if commitments are in jeopardy. -Develop a strong team that acts with a customer first mindset, is influential within the manufacturing org, and is capable of clear, concise, and balanced external communications to a range of audiences (especially customers). -Develop strong relationships with primary points of contact in project management, product management, service, sales, engineering, and operations. -Collaborate with drop ship scheduling to meet requested project timelines.

Requirements

• sap
• erp
• master's
• production scheduling
• problem solving
• team management

What You Bring

-Minimum of five (5) years experience in supply chain, manufacturing or operations -Ability to present data effectively to support recommendations regarding supply/demand plan. -Must be legally authorized to work in the US without company sponsorship now and in the future. Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B, H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc. -Master’s Degree in Business, Supply Chain or related field -Previous experience in production scheduling in a Make to Order manufacturing environment -Ability to demonstrate knowledge of ERP requirements and customer order processing -Ability to demonstrate problem solving and analytical skills -Understand the primary drivers and largest projects for forecasted demand shared by the product management team in SIOP. -Minimum of a Bachelor's degree from an accredited institution -Ability to manage and develop a team. -Experience in customer project management -Excellent interpersonal skills, including strong verbal and written communication skills -Project management certification -Basic understanding of bill of materials, product costing, order entry, and typical supply chain functions. -Ability to adjust work priorities to meet continuously changing schedules. -SAP Experience

People Also Searched For

Benefits

-Relocation is available for candidates living more than 50 miles from Raleigh, NC

About Eaton

-global leader in power management, providing energy-efficient solutions for managing electrical, hydraulic, and mechanical power. -products and services span across industrial, commercial, residential, and infrastructure markets. -innovative solutions in energy storage, electrical distribution, and industrial automation. -instrumental in advancing technologies for utilities, transportation, and energy management. -recent standout projects include large-scale energy management systems for smart cities and utilities. -systems are crucial for sectors ranging from renewable energy to water resources management. -history of growth through acquisitions, continuously expanding global footprint and product offerings.

Sector Specialisms

Visa Sponsorship

-must be legally authorized to work in the us without company sponsorship now and in the future. -no cpt, opt, stem opt, h‑1b, or other immigration sponsorship will be provided. -candidates requiring sponsorship will not be considered.

Security Clearance

-background check performed after conditional job offer. -candidates can discuss conviction history after the check if concerns arise. -provide chance to explain circumstances, submit mitigating evidence, or challenge report.