Member Experience Associate

Overview

Manage front desk, ensure smooth coworking operations, and enhance member experience.

Key Responsibilities

• member onboarding
• mail management
• event coordination
• facility maintenance
• inventory management
• booking coordination

Tasks

-Facilitate member onboarding, including office preparations and welcome kits. -Oversee mail services, including organization and distribution. -Assist with event planning, setup, and breakdown. -Conduct walkthroughs to maintain a clean, well-kept space. -Troubleshoot issues, escalate as needed, and assist with facility maintenance. -Support operations to ensure the space is organized, clean, and fully functional. -Coordinate bookings for events and member inquiries. -Greet members, guests, and team members warmly, managing the front desk during business hours. -Promote Kiln’s services and offerings while driving member engagement. -Communicate with members through email, Slack, and newsletters. -Procure signage and materials for member offices and desks. -Create moments of delight, such as celebrating birthdays and milestones. -Build and maintain a welcoming, collaborative community environment. -Develop and manage inventory systems for supplies. -Support the Community Director with scheduling and conference room preparation.

Requirements

• communication
• organizational
• hospitality
• computer skills
• team player
• office management

What You Bring

-Strong communication, organizational, and multitasking skills. -Familiarity with the Coworking and Hospitality Industry -A proactive, resourceful mindset with attention to detail. -Proficiency in basic computer skills. -A Team Player: You thrive in collaborative environments, helping your team and members succeed through excellent communication and a helpful attitude. -Experience in office management, customer service, or administrative roles. -Integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy

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About Kiln

-Revolutionizing design and engineering challenges with innovative solutions. -Deep expertise in energy and infrastructure drives forward-thinking solutions. -Handling demanding, high-value projects across diverse industries. -Projects span energy infrastructure, transportation, and large-scale civil works. -Excelling in engineering, strategy, project management, and design integration. -Centered on collaboration, ensuring timely and effective delivery.

Sector Specialisms