Associate Director, Senior Faculty

Overview

Directs faculty leasing strategy, relationships, renovations, and data-driven operations.

Key Responsibilities

• data analysis
• process improvement
• renovation management
• turn management
• stakeholder management
• team leadership

Tasks

-Provides direct supervision to the Senior Associate for Faculty Housing and indirect supervision to leasing staff; leads training, team development, and standard-setting initiatives to support staff growth and effectiveness. -Acts as a central liaison with Legal Leasing Services, Strategic Operations, and internal stakeholders to drive process improvements, resolve escalated issues, and manage change initiatives. -Directs data collection and analysis across the faculty housing portfolio; provides actionable insights and recommendations to the Director of Leasing, ensuring that strategic goals are met and exceeded. -Collaborates closely with the Associate Directors of Student Leasing and Faculty Leasing to coordinate practices, share insights, and drive consistency across all leasing operations. -Partners with Residential Operations Asset Directors and the Resident Construction team to communicate project needs, manage budgets (approximately $1 million annually), and monitor progress to ensure that renovations are delivered efficiently, within budget, and with minimal disruption to residents. -Manages critical relationships with senior faculty, academic leadership, the Provost’s Office, and Deans’ Offices, ensuring that housing services are responsive, effective, and supportive of the University’s academic mission. -Oversees and manages the occupied apartment renovations; reviews and evaluates requests, ensures adherence to Columbia Residential’s Occupied Apartment Renovation Policy, and balances resident expectations with operational feasibility, timelines, and available resources. -Anticipate the needs of senior faculty while maintaining the consistent standards set by Columbia Residential. -Works with the Residential Operations Asset Directors to prepare for the turn season and to manage expectations regularly during turn season.

Requirements

• lease management
• customer service
• data analysis
• advanced degree
• financial reporting
• microsoft office

What You Bring

-Demonstrated technical and analytical skills with proficiency in lease management software systems. -Excellent customer service and communication skills, both written and verbal, are required. -Must demonstrate sound judgment, patience, and tact while working under pressure in a busy office environment. -Knowledge of data analysis tools and industry-specific software required. -An advanced degree is preferred. -Experience conducting and evaluating performance assessments. -Bachelor's degree required with a minimum of 5 years of related experience. -Ability to work with and analyze data generated from disparate systems preferred. -Experience using specialized financial reporting and report development tools required. -Specific experience with Housing and Leasing Operations, Residence Life, or Customer Service preferred. -Strong proficiency with Microsoft Office Suite (Word, PowerPoint, Excel) and Outlook required. -Must be organized, professional, friendly, enthusiastic, and diligent.

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Benefits

-Salary Range: $125,00 - $140,000

About Columbia University Facilities & Operations

-Manages facilities and operational needs of the campus. -Ensures optimal functioning of buildings, utilities, and infrastructure. -Handles a diverse range of projects from residential spaces to large-scale commercial and academic buildings. -Manages energy-efficient systems and sustainable infrastructure across the campus. -Oversees large renovation projects, new construction, and ongoing maintenance. -Supports essential services to maintain the university's mission. -Focuses on both short-term and long-term planning for infrastructure.

Sector Specialisms