Account Management Associate

Description

• Team cooperation - maintain positive, cooperative attitude with all employees of LATICRETE and all customers.
• Educate Floor & Decor store level staff (including Flooring Specialists, Contractor Sales and Commercial staff) and encourage them to promote Laticrete products when communicating with contractors and other customers in the store and out in the field.
• Maximize market penetration in assigned territories. Effectiveness to be measured using Floor & Decor Penetration Metric (improved sales of setting materials per square foot compared to square foot sales of tile and stone). Evaluating competitive situations, coordination of intelligence gathering and implementing appropriate tactics as required.
• Submit quarterly report summarizing LATICRETE performance, Retail Ambassador experiences, findings, insights, successes, and failures, etc.
• Introduce, demonstrate and promote all current and new products to Floor & Decor store associates and end users including, but not limited to, contractor days and commercial events.
• Assist Technical Services on claim inspections and gathering of necessary information as needed.
• Assist Floor & Decor PSA associates in maintaining Plan-O-Gram integrity at the store level.
• Assist Floor & Decor PSA associates in maintaining necessary POP material in the stores.

Requirements

• Physical strength to lift and carry 50 pounds.
• Basic computer skills with Microsoft Office (Word, Excel, PowerPoint, Access, and Outlook).
• Valid driver’s license, current automobile insurance and a good driving record.
• Spanish language proficiency (written and verbal) highly preferred.
• Creative thinking.
• Prior experience working in a home center environment preferred.
• 0-2 years of experience in a client relationship management role. Strong customer focus experience required.
• Strong organizational skills.
• Strong written communication skills.
• Ability to do presentations to large groups.

Benefits

• Life Insurance, AD&D and Supplemental Insurance
• Tuition reimbursement
• 13 paid holidays in addition to paid vacation and sick time
• Flexible spending

Training + Development

Interview process

Visa Sponsorship

Security clearance