Customer Service Coordinator - Newcastle Engineering and Industrial Solutions

Overview

Front‑line support handling customer enquiries, quotes, scheduling and equipment coordination

Key Responsibilities

• scheduling
• quoting
• invoicing
• delivery coordination
• repairs
• customer support

Tasks

-Generating hire schedules, quotes, and invoicing -You may also occasionally need to assist customers and colleagues in the yard with loading equipment -Addressing customer needs in person, by phone and email -Coordinating equipment deliveries, transfers, pick-ups, repairs & breakdowns

Requirements

• technical learning
• customer service
• ms word
• excel
• outlook

What You Bring

-Capability to learn and absorb technical information -Previous face-to-face customer service experience -General computer skills (MS Word, Excel, Outlook)

People Also Searched For

Benefits

-Development and career progression pathways -Purchased additional leave program -Volunteering opportunities through the Coates Foundation -Novated leasing and salary sacrifice -Flexible working options available—let’s discuss what works best for you -12 weeks Paid Parental Leave in addition to government parental leave scheme -Access to our employee discounts, benefits and wellbeing program

About Coates

-It evolved from machinery manufacturing to pioneer equipment rental in Australia. -Expanded into engineering and equipment hire, supporting global customers. -Operates across ~150 branches and delivers oversized fleets and specialist solutions in sectors like mining, rail, infrastructure, and power. -Beyond rental, it offers in-house temporary works engineering, industrial shutdown management, and turnkey Power & HVAC services. -Typical projects include major construction shutdowns, remote mining tool stores, large-scale events, and complex infrastructure builds. -The firm invests heavily in technology—IoT-enabled portals, BIM content, drones, telemetry—and collaborates with universities to develop innovative temporary-works solutions.

Sector Specialisms