CIC Optical Technical Support Specialist

Overview

Provide post‑sales technical support for mission‑critical optical and multiplexing communication systems.

Key Responsibilities

• technical support
• field deployments
• issue resolution
• network expertise
• customer training
• product updates

Tasks

-Collaborate with engineering, product management, and sales teams to escalate and resolve complex issues. -Participate in field deployments and site support (remotely or on-site) when required. -Deliver post-sales technical support for Lentronics/JPAX/JMUX products via phone, email, and remote diagnostics. -Diagnose, troubleshoot, and resolve hardware, firmware, and configuration issues on multiplexers, Ethernet interfaces, teleprotection channels, and SCADA transport links. -Maintain expertise in TDM, PDH, and Ethernet over SONET/SDH networks, teleprotection signaling, and synchronization protocols. -Support customer field repairs, RMAs, and product replacements—ensuring minimal system downtime and clear communication throughout the process. -Document cases and solutions in Salesforce (SFDC) and contribute to internal knowledge bases. -Provide technical training and best practices to customers, partners, and internal stakeholders. -Support product updates (firmware/hardware), configuration tools, and assist customers during system upgrades or migrations.

Requirements

• ccna
• ccnp
• bachelor’s
• tdm
• ethernet
• oscilloscope

What You Bring

-Occasional travel (up to 10%) may be required for training or on-site support. -Familiarity with utility, oil & gas, or industrial communications environments and related cybersecurity considerations. -Minimum 3 years of experience in a technical support or field applications role for telecommunications or networking equipment in industrial environments. -Bachelor’s degree in Electrical Engineering, Telecommunications, Computer Engineering, or equivalent work experience. -Self-starter with the ability to work independently and prioritize tasks effectively. -Demonstrated commitment to customer satisfaction and continuous improvement. -Familiarity with Lentronics, JPAX, or similar mission-critical telecom systems. -Proficient with configuration, testing, and diagnostic tools for telecom/network systems. -Hands-on experience with oscilloscopes, BER testers, timing analyzers, or similar field test tools. -Strong understanding of TDM, Ethernet, IP networking, serial communications (RS-232/RS-485), and teleprotection protocols. -Ability to read and interpret electrical schematics, network diagrams, and system architectures. -Strong communication skills with the ability to convey complex technical issues to both technical and non-technical stakeholders. -CCNA / CCNP certifications -Experience with multiplexer technologies, optical transmission systems, or critical infrastructure communications.

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About Ge Vernova

-Traces roots back to Edison and Alstom, merging power, renewable, digital & financial wings. -Headquartered in Cambridge, MA, crafts large-scale gas turbines, SMRs, wind turbines, hydro and grid tech to fuel economies. -On the nuclear front, advancing small modular reactors (like BWRX‑300) in partnership with utilities and supporting semiconductor projects. -Wind prowess spans onshore, offshore and blade making—with key sites like Dogger Bank offshore and blade plants in Spain. -Electrification arm tackles grid stability: HVDC, transformers, storage, conversion, plus GridOS software powering smarter infrastructure. -Weaves finance and consulting through energy-infrastructure investments, funding solar farms to pipelines via GE Energy Financial Services.

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