Multifamily Customer Success Representative

Overview

Drive multifamily client success, revenue growth, and retention for Frontier fiber services.

Key Responsibilities

• upselling
• cross‑selling
• product education
• customer success
• escalation
• onboarding

Tasks

-Identify upselling and cross-selling opportunities to expand assigned customer accounts -Consistently deliver on all business targets and achieve all assigned monthly, quarterly, and yearly quotas -Travel as necessary to support regional sales efforts and sales partners -Educate customers on product features, best practices, and potential enhancements. -Engage with customers to understand their needs and expectations, and foster positive relationships through regular communication and check-ins -Cultivate relationships with Multifamily and HOA clients to ensure successful onboarding, maximize revenue, contract duration, and client satisfaction -Act as an escalation point for customer issues and work with teams to ensure timely resolution -Deliver on all aspects of customer success and client retention including established KPIs, playbook adherence, and communication requirements -Successfully manage client relationships through the construction and onboarding process, including managing internal cross-functional teams to meet property timelines for service availability

Requirements

• bachelor's
• salesforce
• multifamily
• account management
• fiber
• travel

What You Bring

-Bachelor's degree or equivalent experience required -Strong influencing skills and sales proficiency with value-based selling -Salesforce or equivalent CRM proficiency required -Knowledge of and a track record of success working within the Multifamily (MDU) marketplace -5+ years’ experience in account management and customer success roles; preference for roles within the telecommunications or related industries -Ability to effectively deliver sales plans, dashboards, pipeline reports and manage individual KPIs -Must have excellent interpersonal, oral, written, communication, and presentation skills -Demonstrated ability to establish and maintain effective, collaborative working relationships with executives, department heads, mid- and lower-level management, vendors and other stakeholders -A valid state driver’s license and a willingness to travel up to 50% within the assigned territory -Knowledge of fiber-based telecommunications services a plus

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Benefits

-Tuition Assistance Program -20 PTO (Paid Time Off) days + 10 paid holidays per year -401k match of 50% on 6% of eligible compensation -3 weeks of paid caregiver leave -Up to $10k in adoption program assistance -Salary Range: $75,000 to $123,000 -10 weeks of paid parental leave, & a phased return to work program for new parents -Day one medical, dental, vision and prescription drug plan -Personal & Work Life Balance Resources & Wellness Support Assistance

About Frontier Internet

-Specializes in delivering service to underserved and rural areas where connectivity options are limited. -Provides tailored solutions for both residential and business customers, focusing on reliability and speed. -Invests heavily in expanding fiber-optic networks to provide cutting-edge broadband services. -Notable for its commitment to improving internet access in remote and underserved regions of the U.S. -In addition to high-speed internet, the company offers bundled services including voice and TV packages. -One of the largest broadband providers in the U.S., with a growing presence in rural and suburban markets.

Sector Specialisms