Customer Account Specialist

Overview

Support sales team with quotes, orders, and customer service for assigned region.

Key Responsibilities

• quote entry
• invoicing
• data reporting
• rfq preparation
• inventory
• sales support

Tasks

The Account Specialist provides the highest level customer of service to customers by collaboratively working with Sales team, including Sales Directors, Regional Managers, Account Representatives and Account Specialists. This role is primarily responsible for supporting Sales team with quotes, scheduling and order entry and other transactions for the assigned region. -Assists customers and other staff by answering questions related to accounts, products, procedures, and services. -Supports preparation of documents for annual contract renewals and price adjustments. -Accurately enters and reviews quotes and sales orders. -May assist in inventory support including participating in physical inventory. -Provides clerical support for the Sales Directors, Regional Sales Managers, and other Sales team members as required. -Ensures all proper paperwork is filed in customer folders to meet department policy. -Supports the preparation of monthly statistics on customer sales activity and performance; produces charts and graphs as required. -May occasionally be required to attend customer service events and field calls with limited overnight travel -Enters customer and sales input into processing system according to company procedures. -Provides back-up support to other customer service team members on telephone coverage, quotation/order entry processes; copying, and filing. -Develops and maintains detailed written desk instructions covering all major responsibilities. -Supports invoicing customers, invoicing freight, and matching records for payment. -Supports the preparation and submission of RFQ’s, RFP’s, other formal quotations, and bids as requested by the customers.

Requirements

• teamwork
• microsoft suite
• organizational
• flexibility
• customer service
• multitasking

What You Bring

-Ability to work in a team environment and interface interdepartmentally -Advance proficiency in Microsoft Suite -Strong organizational skills, proactive attitude with exceptional attention to detail -Need to be available to receive calls and work additional hours and/or weekends to provide customer emergency response coverage, as required. -2+ years general administrative support; 2+ years of customer service experience - banking or insurance industry considered an asset. -Capability to multi-task and work under pressure of deadlines

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Benefits

-Life insurance and accidental death & dismemberment (AD&D) -Short-Term and Long-Term disability coverage -Company Share Purchase Program with 25% Company contribution match -Competitive compensation -Extended health and dental coverage -Career advancement opportunities -Retirement program (RRSP) with generous Company match (150% of employee's 4% contribution) -Annual Profit Share Program

About Stella-Jones

-A leading global supplier of wood products for utility, industrial, and residential markets. -Specializes in manufacturing pressure-treated wood products, including railway ties, utility poles, and residential lumber. -Operates in North America and Europe, with an expansive network of production facilities and distribution centers. -Known for strong financial performance and a solid reputation for reliability and product excellence. -Typical projects include the supply of utility poles for power grids, railway ties for rail infrastructure, and treated wood products for residential use. -Highly specialized in delivering tailored solutions for industries like utilities and transportation, ensuring long-lasting and durable materials. -A trusted partner for large-scale infrastructure projects, known for the strength and quality of its treated wood products. -Continually innovates to address evolving market demands.

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