Associate General Manager - Design

Overview

Oversee regional design operations, revenue, team performance, and quality delivery.

Key Responsibilities

• design quality
• design ecosystem
• team training
• data analysis
• customer feedback
• team leadership

Tasks

-Own the quality of Design Closure of Livspace catalogue products (Kitchen, Wardrobe, Storages, Furniture & Decor) and essential home improvement services for the region. -Developing the ecosystem for successful Design experience both for the internal teams and the customers. -Tracking and training: Training and actively coaching the team on the job. Track strong and weak performance and course correct. Reward appropriately. -Contribute actively to business decisions through both qualitative inputs and in-depth quantitative analysis. -Be the voice of the city and customer inside Livspace, so that constant feedback comes in and helps Livspace improve continuously. -Developing, leading, motivating and managing a young and ambitious city team (cohort of Business / Design Managers, Territory Area Managers, Designers, DPs, LPs etc on a day to day basis). -Strong leadership: Hire, retain, motivate, and look after a diverse team of BMs, TAMs, IDs, LPs etc.

Requirements

• leadership
• analytical
• 7+ years
• interior fit-out
• b.arch
• mba

What You Bring

-Strong leadership and people management skills (direct team reporting in past roles a must) -Structured thought process and strong analytical ability, determined to thrive in a fast-paced startup environment. -Possesses significant personal and professional drive to continuously improve the standing of Design and Design experience. -Typically spent at least 6 to 7 years in an interior fit-out business, operating role managing a revenue generating team(s) or selling design products/services through a bunch of designers. -Strong attention to detail and excellent written and oral communication skills and ability to convey business requirements and needs in a clear, concise, and effective manner. -Customer empathy: appreciate the nature of the customer problem and be a trustworthy, knowledgeable partner. -Have a strong understanding of both the design requisites and customer experience required to maximize business results. -Deep understanding of interior fit-out industry, processes, market trends etc. -Ability to drive and meet KPIs such as - successful and timely design sign-offs, snag-free / error free designs, sales / category penetration, C-sat - happy customer experience, E-sat - happy team members. -B.Arch or equivalent degree Or comparable degree in Arch/Design. MBA would be an added advantage.

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About Livspace

-Founded with a vision to redefine home interiors, the platform seamlessly blends technology with design. -The platform connects customers with design experts and contractors, enabling easy home transformations. -Operates in India and Southeast Asia, offering a wide range of services from conceptual design to final execution. -Its innovative approach streamlines interior design, offering ready-made designs and custom solutions. -Known for delivering high-quality projects on time, with a strong focus on customer satisfaction. -Continuously evolves with cutting-edge technology, allowing users to visualize spaces in 3D. -Delivers creative solutions for diverse client needs, from modern urban homes to commercial spaces.

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