Account Manager - Shuttle Division

Overview

Manage shuttle operations, staff, scheduling, and client relations for Propark locations.

Key Responsibilities

• fleet management
• audit review
• scheduling
• reporting
• compliance
• site visits

Tasks

-Maintain the highest professional and ethical standards for both our organization and our client. -Respond to operational issues when needed (at times, after normal business hours). -This position is responsible for all aspects of the operation, including shuttle fleet management as well as overseeing your location team. The ideal candidate will have previous operations experience, with Shuttle experience also being a top asset. -Review and evaluate audits to ensure shuttle pretrips and post trips are performed -Develop and train supervisors and line-level employees. -Oversee the customer service program to ensure customer satisfaction. -Assist supervisors in handling customer complaints and day-to-day operational issues. -Manage and submit employee, operations, and payroll reports. -Review and approve work schedules to ensure adequate coverage while minimizing expenses. -Visit client sites to oversee shuttle operations and ensure timeliness of the busses. -Ensure compliance with company policies and procedures, as well as those of our client.

Requirements

• bachelor's degree
• management experience
• communication skills
• microsoft office
• adp
• scheduling

What You Bring

-Bachelor’s degree with a concentration in business is helpful but not required. -You are a motivated individual willing to take on new challenges, with management experience in the Parking, Customer Service, and/or Shuttle Industries. -You have impeccable conversational and written communication skills. -Progressive management experience with front-line team oversight -Excellent computer skills, including Microsoft Office Products including Word, Excel, Power Point, and Outlook, and ADP -Established experience with scheduling and payroll is a plus

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Benefits

-The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)* -You have a flexible schedule meaning that the position may require working weekends and holidays. -(FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k! -** Free parking while working at your assigned Propark location(s). -Flexible scheduling; paid Holidays and Wellness. -(FT Employees) Paid vacation and an extra day-off on your birthday!! -Wellness is provided according to city or state mandates -Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member. -Free Parking!**

About Propark Mobility

-A pioneer in the parking and mobility services sector. -Delivers cutting-edge solutions including parking management, valet services, and electric vehicle charging stations. -Serves various industries such as airports, hotels, residential buildings, and municipalities. -Focuses on sustainability and customer experience by offering tech-enabled services like mobile app parking and automated systems. -A leader in integrating electric vehicle infrastructure into its services. -Operates across numerous major cities, offering both short-term and long-term parking solutions. -Tailors parking operations to suit the unique needs of each client. -Adopts innovative technologies to stand out in a rapidly changing industry.

Sector Specialisms