Asst. Spa Director

Overview

Assist Spa Director in managing operations, staff, revenue, and guest experience.

Key Responsibilities

• inventory control
• budget management
• marketing collateral
• maintenance inspections
• staff training
• guest relations

Tasks

-Participate in Public Relations events as needed -Oversee hiring, training, supervision and evaluation of all spa staff, with assistance of supervisors when appropriate -Assist in planning and coordination of evening seminars/presentations for guests on spa related topics. -Assist in ordering equipment and supplies, and maintain inventory control for all spa areas. -Ensure overall member satisfaction. -Attend all hotel required meetings and trainings. -Maintain knowledge and understanding of each program area and see that programs are continually updated. -Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. -Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations. -Maintain and provide ideas to increase spa revenue. -Perform daily walk-through inspections and weekly written inspections and follow-up. -Conduct monthly staff meetings. -Research and develop new spa treatments and programs to create new packages. -Maintain high standards of personal appearance and grooming, including wearing nametags. -Participate in the development of the spa operating budget. -Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. -Conduct regular spa staff meetings for the purpose of informing, training and inspiring staff. -Monitor and maintain the cleanliness and orderliness of the spa facility. -Oversee spa newsletter and marketing collateral production. -Guide and supervise the on-going training program. -Participate in M.O.D. coverage as required. -Perform duties of programmer, reception, spa attendant and sales clerk. Ensure procedures and quality standards are met. -Hire, train, supervise and evaluate all supervisors of spa departments. -Monitor and control departmental expenses and payroll. -Ensure quarterly written maintenance inspections. -Maintain communication with all departments of the hotel. -Enforce all spa and hotel policies. -Attend all member functions. -Oversee spa physical plant to ensure facilities and equipment are in proper condition and good working order. -Answer all guest/member complaints and suggestions. -Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. -Develop managers and supervisors for future advancement. -Assist in reconciliation of monthly general ledger and income statements. -Recommend special projects/promotions and execute them as directed by the Spa Director. -Coach, counsel and conduct performance appraisals for employees.

Requirements

• lmt license
• aesthetics license
• college degree
• club management
• physical fitness
• communication

What You Bring

-Exerting up to 50 pounds of force occasionally, and/or 25 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. -LMT or Aesthetics license desired. -Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. -Must be able to multitask and prioritize departmental functions to meet deadlines. -Must have high level of physical fitness. -4-year college degree required. -Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. -At least 2 years of experience in club management required, with 1 year of management in high quality, luxury-oriented resort spa or destination spa facility. -In depth knowledge of the following: fitness prescription, front desk operations, club maintenance and housekeeping, treatment design and creation.

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Benefits

-Flexible and long hours sometimes required.

About Highgate

-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.

Sector Specialisms