Associate Company Manager (Temporary, Part-Time) – Mad Apple

Overview

Support show ops, manage staff, budgets, onboarding, and communications.

Key Responsibilities

• ticket oversight
• it support
• systems admin
• travel management
• visa liaison
• purchasing management

Tasks

-Provide oversight & troubleshoot issues with internal Last Minute Ticket website; -Coordinate with Payroll regarding employee inquiries, final pay delivery when needed; -Collaborate with ACM’s of other shows to coordinate inter-company activities; -Integrate new artists, including, flight arrangements and housing and taxable benefits; -Handle customer service complaints or concerns brought forward by our partners and/or CdS Customer Service team, manage resolution or escalate as needed; -Complete new employee onboarding tasks such as completing I-9 documentation, producing identification badges, completing property specific onboarding requirements, help with social security and bank account set up as needed; -Manage on-site IT needs by submitting: service requests, password resets, access to shared calendars, show distribution lists and multi-factor authentication assistance; -Manage on-site functions of Employee Recognition Program: share updates, anniversary recognition, organize distribution; -Assist with complimentary ticket requests and handle real time complimentary ticket concerns; -Manage travel and lodging for creators and external consultants as needed; -Support Immigration as needed, including annual visa renewal communication and collecting information. Serve as on-site immigration liaison for new Artists interpreter needs, annual P1 and P4 renewals, and informing CdS Immigration of status changes (Green Card, Citizenship, US visa, marriage, children, etc.,); -Manage purchasing for office and kitchen supplies. Keep areas stocked and organized; -Assist with identifying/implementing areas of improvement based on the employee engagement survey results; -In case of an emergency/crisis, coordinate emergency planning and communication in conjunction with the General Stage Manager and Technical Director or designate. Along with communication to Front of House Manager; Box Office and Merchandising Boutique; -Perform administrative systems duties as assigned, including CONCUR, ARIBA, SERRALA, Guardian, Success Factors and internal ticketing portals; -Manage the budget & activities for the company well-being initiative including events, celebrations, & recognition initiatives; -Provide on-site support for Benefits: provide general assistance to employee inquiries, open enrollment communication, benefits website assistance (ADP), employee assistance program (EAP); -Serve as on-site Talent liaison for general employee inquiries, escalating to the appropriate representative as needed and forwarding verification of employment requests; -Maintain cast and crew on site headshot & program photos, update SharePoint “Who’s Who” page; -Manage the ordering and distribution of employee work wear (shirts, sweatshirts, robes); -Handle general internal communications and updating communication platforms such as SharePoint, Workplace and in-theatre digital signage;

Requirements

• canva
• photoshop
• microsoft office
• bachelor's
• 4 years
• english

What You Bring

-Verification of the right to work in the United States for Cirque du Soleil Entertainment Group, as demonstrated by completion of the Form I-9 upon hire and the submission of acceptable documentation (as noted on the Form I-9) verifying one’s identity and work authorization; -Being heard – you have access to everyone in the organization, use your voice on development questions or suggestions on how to improve the experience. We value open and transparent communication and we want you to be heard! -Working knowledge of Canva and/or Adobe Photoshop; -Fluent in English, both spoken and written; French is an asset; -Basic understanding of budgets; -Bachelor's degree in Theatre Administration, Production or related field; -Flexibility to work varied shifts including weekends and holidays; -At least four years of previous experience in an entertainment office environment; -Working knowledge of Microsoft Office applications (Outlook, Excel, Word, etc.);

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Benefits

-Authenticity – we want you to bring your full self to work, this is a place where you don’t need to fit into a box to belong; diverse perspectives foster even more creativity in the workplace. We embrace the human behind the employee number;

About Cirque Du Soleil Entertainment Group

-Known for pushing creative boundaries, Cirque du Soleil offers immersive experiences that blend artistry, technology, and live performance. -Their performances typically combine stunning visual effects, complex choreography, and original music to create a mesmerizing atmosphere. -The company operates several permanent and touring shows, including notable productions. -Cirque du Soleil has diversified into various media, collaborating in television, film, and special events. -In recent years, the company has expanded its portfolio, collaborating with major brands and artists. -With its focus on creativity, Cirque du Soleil remains a symbol of innovation in live entertainment, constantly evolving to captivate new audiences.

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