Customer Service Assistant

Overview

Provide phone/email support, process queries, manage data, and assist admin.

Key Responsibilities

• database management
• record keeping
• customer support
• payment processing
• query resolution
• feedback collection

Tasks

-Support the wider team with general admin and project tasks -Keep databases, spreadsheets and records up to date in our in-house systems -Make a real impact helping customers save time and money on their estimating -Follow up with customers to make sure they have what they need and introduce new features or services -Process payments and account updates -Solve customer queries and provide information about their projects or accounts -Help collect customer reviews and feedback to improve our service -Handle inbound and outbound calls, offering friendly and professional support -Respond to customer emails quickly and accurately -Develop valuable skills in customer service, admin and account management

Requirements

• crm
• microsoft office
• construction
• admin experience
• organised
• communication

What You Bring

-Experience using a CRM or customer database -Organised and able to manage multiple tasks at once -Confident speaking with customers over the phone and by email -Knowledge of the building trade or interest in construction -A strong communicator with great attention to detail -Previous experience in an office, admin or customer service role -Comfortable using Microsoft Office (Excel, Word, Outlook)

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Benefits

-Receive on-the-job training with clear progression opportunities -Work in a friendly and inclusive team that values growth and collaboration

About Jewson

-With a vast network of branches across the country, serves a wide range of construction projects. -Offers an extensive product portfolio, ranging from timber and plumbing supplies to building materials and tools. -Specializes in sectors such as residential, commercial, industrial, infrastructure, and energy. -Known for providing tailored solutions with a focus on quality and service. -A trusted partner, having supplied products to iconic buildings and landmark projects. -Prides itself on expert knowledge across its materials, helping clients choose the right products.

Sector Specialisms

Interview Process

-in‑house recruitment team will contact successful applicants to arrange an interview.

Security Clearance

-ban the box policy; criminal convictions considered on a case‑by‑case basis.