Control Center Operator

Description

• Review maps, floor plans, diagrams, or other information to become familiar with facility and property boundaries and be familiar with commonly sought-after offices or locations within the facility such as service offices, restrooms, elevators, entrances and exits, retail spaces, and parking areas;
• Monitor WAWAS (Washington Area Wide Alert System) phone and all other direct lines of communication devices, record all messages/communications;
• Observe situations analytically and objectively and record them clearly and completely;
• Investigate the source of reported suspicious odors and sounds and initiate the necessary notification for response;
• Provide a brief to in-coming control center personnel;
• Provide notification of alarms, events and emergency situations to appropriate contract Security Officers and other personnel using the notification matrix and call down lists included in the Control Center Operations Manual;
• Operate radio, telephone, keyboard, computer terminal, and related communications equipment;
• Observe unique characteristics of an individual for identification purposes;
• Liaise with other Federal, State, and local law enforcement and other emergency response entities, as well as other organizations;
• Facilitate evacuation of individuals from dangerous and/or life-threatening situations by providing security officers and responding personnel with up-to-date information;
• Participate in required training and exercises.
• Handle situations firmly, courteously, tactfully, and impartially;
• Monitor and operate various security platforms to detect security risks, threats, or prohibited items, i.e., fire alarm systems, surveillance systems, communication systems;
• Locate and review documents and information (e.g., logs, lists);
• Collect information, capture details and disseminate accurate information;
• Observe a person's body language to assess attitude and intention;
• Monitor active alarms and initiate the necessary notification for response;
• Follow directives, policies, and procedures, as provided;
• Communicate via radio with contract Security Officers for alarms, events or incidents;
• Assess the status of alarm settings, in the required security platform program, to determine if changes or adjustments are warranted;
• Provide effective communication across multiple platforms that interface within the control center environment such as security contractors, government employees, security personnel from regional and field offices, and other supporting agencies and organizations;
• Write and submit reports in a timely and efficient manner;
• Create and maintain manual and electronic logs (e.g., Excel) and other records;

Requirements

• Read memos and other written material to maintain knowledge;
• Comprehend written direction, procedures, and policies;
• Have either a high school diploma or General Equivalency Diploma;
• Knowledge and experience providing quality customer service to Government employees, contractors, and/or visitors. Possess customer service skills.
• React quickly and calmly in emergencies;
• Be mentally alert and physically ready to operate all of the Government's equipment and security systems within the control center environment;
• Fluently speak, comprehend, read, and write the English language
• Recall numerous details and essential information;
• Be thoroughly familiar with the Control Center Operations Manual and adhere to procedures;
• Be thoroughly familiar with the duties of the position to which they are assigned (systems operator, communications operator);
• Communicate effectively with strong oral and written communication and interpersonal skills;
• Have a working knowledge of Microsoft Office products;
• Have the ability to obtain a Public Safety Telecommunicator certification through the Association of Public-Safety Communications Officials (APCO) and then maintain all re-certification requirements. APCO Public Safety Telecommunicator certification is preferred;
• Effectively multi-task within a high-paced environment;
• A United States citizen;
• Have the ability to successfully pass the screening for illegal drugs;
• Have a minimum of two years of experience working in a control center type environment within the past five years;
• Be familiar with Agency access control and property removal procedures and direct any questions to the CC Supervisor;

Benefits

• National Security Programs

Training + Development

Interview process

Visa Sponsorship

Security clearance