Intake Patient Care Coordinator

Description

• Handle a high call volume (100+ calls/day), including transfers and quick questions.
• Communicate with patients to confirm pricing and orders.
• Utilize the Bright Tree System to navigate NJ HMO websites, commercial insurance portals, and Medicare systems.
• Receive orders from hospitals or doctor’s offices.
• Answer phone calls and patient inquiries.
• Assign appropriate codes in the internal system.
• Process orders and approvals through insurance portals.
• Contact insurance providers to verify benefits and coverage.

Requirements

• Prior experience in insurance verification is a must.
• Bilingual in Spanish/English is preferred.
• Strong multitasking abilities.
• Customer service skills.
• Insurance knowledge.
• Prior authorization experience.
• Experience with Medicare, Medicaid, and private insurance verification.
• Bachelor's degree is preferred; open to an associate's degree.
• Medical knowledge.
• Data entry skills.

Benefits

• Health Spending Account (HSA)
• Employee Assistance Program
• Transportation benefits
• Critical Illness, Accident, and Hospital
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Short and long-term disability
• Medical, dental & vision
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

Training + Development

Interview process

Visa Sponsorship

Security clearance