Resource Scheduler

Description

• Attend periodic scheduling and project related meetings to ensure effective planning and utilization of District resources.
• Coordinate resource availability with Field Supervisors and Integrated Work Planners and update and maintain Mobility and source systems as appropriate to assure the timely completion of customer service and restoration orders.
• Design and document dashboards and reports on a regular and recurring basis, or as needed. Perform analysis for a wide range of requests using data in different formats. Identify implications of data and use problem solving skills to prioritize issues. Author and communicate findings to various levels of the District.
• Identify, analyze, and recommend changes to system parameters for resources, rules, and objectives to meet daily resource and workload constraints. Evaluate the status of gaps and overloads of all work at each construction department, evaluate the appropriateness of focused work groups to perform specific types of tasks, and assign work.
• Provide analysis of sensitive individual performance data to management
• Initiate prompt assignment and dispatch of emergency, service restoration and same-day service orders to most economical, skilled and available resources and assist Work Planner in resolving resource conflicts and in effectively and efficiently managing the integrated work plan and schedule.

Requirements

• Proficient with Tableau and/or Cognos Report Studio
• Frequent requirements of this position: standing, walking, reaching, bending, lifting and carrying at least 20 pounds.
• Exceptional analytical skills.
• Must have the ability to work on multiple tasks at one time; work under stressful situations; operate a computer and other office equipment; sit at a desk for more than one hour at a time; move about the Company and interact with all levels of the company.
• Excellent interpersonal, written, and oral communication skills.
• Proficient with Microsoft Office Suite (Outlook, Word, Excel, Access, and Power Point).
• Three to five years¿ experience with customer service fulfillment, business analysis, work order, service restoration processes and/or scheduling processes.
• Bachelor Degree in Business, Engineering, Construction Management or other Technical Discipline, or equivalent experience.
• Knowledge of work management systems such as ICIS, Asset Suite, OMS, Mobility, SLAMS, and Primavera.
• Knowledge of Corporate policies and practices and bargaining unit work rules.
• Frequent requirements of this position: sitting, speaking, hearing, ability to see information in print and/or electronically, keyboarding, and handling objects with hands.
• Excellent listening skills and ability to ask probing questions, understand concerns, and overcome objections.
• Ability to exercise independent decision making.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance