Partner Support Specialist (part-time)

Overview

Support driver-partners via phone, email, face-to-face, handling issues and feedback.

Key Responsibilities

• feedback loop
• trend analysis
• via software
• ride booking
• driver support
• customer service

Tasks

-Coordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design, and product teams. -Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience. -Become an expert on our Via software and book rides for our passengers, serving as the first point of contact and helping hand for our riders -Serve as the front line, speaking with driver-partners face-to-face, over the phone and through email/SMS to help improve their first experience with Via or manage their accounts -Deliver above-and-beyond customer service to our driver-partners, finding new and interesting ways to make customers smile.

Requirements

• empathy
• listening
• communication
• microsoft office
• google suite
• salesforce

What You Bring

-Empathy and the ability to put yourself in the customer's shoes -Strong listening skills and a great conversationalist -Thrive in a fast-paced environment tackling an array of customer issues. -Clear communicator with excellent reading comprehension and writing skills -Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus -Dynamic; willing to wear multiple hats and work on projects of all types -Ability to work Tuesdays and Fridays 5p - 10p; and Saturdays.

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Benefits

-Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable -Salary: $18/hour

About Via

-Founded in 2012 as a ridesharing app with algorithm-driven route optimization. -Transitioned from consumer services to a B2B TransitTech provider for public and private transit systems. -Enables microtransit, paratransit, school and employee shuttles, and non-emergency medical transport. -Technology is used across five continents, demonstrating scalability and adaptability to diverse mobility needs. -Known for transforming traditional fixed-route systems into dynamic, demand-responsive transit networks.

Sector Specialisms