Sales Coordinator

Overview

Handle client inquiries, qualify leads, and support the sales team as the primary point of contact.

Key Responsibilities

• crm management
• lead qualification
• email monitoring
• chat management
• call response
• opportunity capture

Tasks

-Attend weekly or biweekly one-on-one meetings with your manager for coaching, feedback, and development. -Enter and maintain accurate contact and lead information in Nutshell CRM. -Serve as the primary responder for all inbound phone calls, ensuring professional and timely responses. -Review and qualify incoming leads, identifying high-potential opportunities. -Monitor and respond to messages submitted through our info email system. -Supporting the Sales Team in uncovering and capturing new opportunities to grow the business -Participate in monthly inside sales team meetings to stay aligned with company goals and product knowledge. -Manage and respond to online chat inquiries, providing accurate product information and routing leads where needed.

Requirements

• crm
• zendesk
• proactive
• detail oriented
• multi-tasking
• customer support

What You Bring

At Longboard, we are passionate about delivering exceptional experiences to our clients and building lasting partnerships. As a Sales Coordinator, you will be the first point of contact for many of our clients and prospects, playing a vital role in ensuring that every interaction with Longboard is positive, efficient, and professional. Your responsiveness, attention to detail, and ability to multitask will directly impact client satisfaction and the success of our Sales team. -Confidence on the phone and in online communications -Comfort with CRM platforms (Nutshell experience a plus) and email ticketing systems like Zendesk -A proactive mindset with a passion for delivering outstanding client experience #Sales, Client Care, Customer Service, Customer Support, Customer Success, Client Success -High attention to detail, especially when entering data and processing client requests -Strong organizational skills and ability to juggle multiple requests -1-2 years of experience in a customer support and/or inside sales

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Benefits

-4% RRSP match. -The opportunity to work at a Great Place to Work® Certified (2025-2026) company, recognized as one of Canada’s Best Workplaces in Manufacturing (2025). Additionally, we were recognized by the Globe and Mail as one of BC’s Top Employers (2025), and Canada’s Top Small & Medium Employers (2025). -Professional Development Opportunities. -A competitive salary starting from $52,000 - $58,000 per year, plus additional profit sharing bonuses. -A comprehensive benefits package.

About Longboard Architectural Products

-An innovator in extruded aluminum cladding systems, originally established as a wood-grain powder coating provider. -Manufacturing facilities are located in Abbotsford and Langley, British Columbia, with all production completed in-house. -Products include soffits, cladding, screens, ceilings, walls, and attachment systems, featuring AAMA 2604/2605 powder coatings and VOC-free finishes. -Ideal for architects and builders seeking durable, sustainable, and easy-to-install alternatives to wood or vinyl. -The HITCH™ rear-ventilated facade system simplifies recladding while enhancing thermal efficiency, winning a 2022 Best of Products award. -Longboard ECO™ products support energy-efficient designs, such as Passive House and Energy Step Code requirements. -Weather-resistant, graffiti-resistant, and long-lasting finishes that require minimal maintenance. -Projects range from residential to industrial buildings across North America.

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