VoC Lead

Overview

Lead design and execution of a Voice of Customer program to drive insights and improve satisfaction.

Key Responsibilities

• feedback design
• data analysis
• voc strategy
• closed‑loop
• cross‑functional
• customer journey

Tasks

-Drive cultural change toward customer-centricity across the organization. -Impact: Directly influence company strategy and customer experience transformation. -Design multi-channel feedback frameworks across the customer journey. -Collaborate with cross-functional teams to address customer pain points. -Analyze customer feedback using surveys, focus groups, and social media listening. -Develop and implement a VoC strategy aligned with business goals. -Establish closed-loop feedback processes to resolve customer issues.

Requirements

• voc experience
• ccxp
• six sigma
• qualtrics
• power bi
• bachelor's

What You Bring

We are looking for an experienced Voice of Customer (VoC) Lead to transform how we listen to, understand, and act on customer feedback. In this strategic role, you will design and implement a comprehensive VoC program, turning insights into actionable strategies that improve satisfaction, reduce warranty costs, and strengthen our reputation as a customer-centric builder. -Loan Market Elevate – expert financial solutions to support our customers’ property journeys -Present actionable insights to senior leadership and drive improvements. -5-7 years in VoC, Customer Experience, or Market Research roles; 2-3 years in construction, home building, or property development. -CCXP certification, Six Sigma/Lean certifications, or experience with construction management software. -Background in quality management or business process improvement. -Skills: Expertise in survey tools (e.g., Qualtrics, Medallia), data analysis (Excel, Power BI, Tableau), CRM systems (Salesforce, HubSpot), and customer experience metrics (NPS, CSAT, CES). -Analytical thinking, strategic mindset, communication excellence, stakeholder management, and project management. -Bachelor’s degree in Business, Marketing, Customer Experience, Psychology, Statistics, or related field (Master’s/MBA preferred).

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Benefits

At Campbell Property Group (CPG), everyone has a home. We are committed to fostering a diverse, inclusive workplace where everyone feels safe, respected and supported and we are proud to be an equal opportunity employer. -Growth: Clear career progression, skill development, and industry leadership opportunities. -Domaine Homes – affordable, stylish homes designed for modern families -Optional: A portfolio or case study showcasing your VoC expertise. -Rewards: Competitive salary, performance bonus, health insurance, retirement savings plan, professional development budget, and flexible working arrangements.

About Clarendon Homes

-Began as a one-house spec project in Sydney’s western suburbs. -Expanded into house-and-land packages, two-storey builds, and acreage homes in NSW and QLD. -Offers a range of design-led home options including single-storey, double-storey, acreage, knock-down rebuilds, and house-and-land packages. -Maintains over 80 display homes in NSW and QLD showcasing flexible and luxury design options. -Known for a family-run culture emphasizing local ownership, design innovation, and focus on liveability.

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