Digital Technology End User Support Specialist

Overview

Provide L2 end-user IT support and manage incidents using ServiceNow

Key Responsibilities

• tech procurement
• equipment deployment
• pc replacement
• escalation management
• project documentation
• stakeholder management

Tasks

-Leading the evaluation, purchasing, deployment, inventory, lifecycle, and replacement of end-user technology equipment. -Building and maintaining effective working relationships, ensuring resources and technical needs are understood and planned. -Executing PC replacement plans and assisting in financial models and budget projections. -Being an escalation point for non-solved requirements or issues. Monitor request handling and escalation policies for end-user computing support. -Collaborating closely with local DT EUS manager to inform DT budget needs and evaluate operational costs, service improvements, customer / client engagements and feedback. -Facilitating communication between stakeholders, team members and project managers. -Supporting DT projects, maintaining project documentation, including status updates.

Requirements

• active directory
• azure ad
• network support
• servicenow
• incident management
• bachelors

What You Bring

-Experience in Active Directory, Group Policy, Azure AD -Experience in Network Support (TCP/IP, DNS, DHCP) -Experience in Windows, macOS Support -Experience in Endpoint Security & Patch Management. -Proficient in using ServiceNow for logging, tracking, and resolving IT incidents and service requests. -Experienced in incident lifecycle management, including categorization, prioritization, escalation, and closure. -Experienced IT Infrastructure professional with a strong background in systems administration, network support, and cloud-based solutions to ensure robust, secure, and scalable IT operations. -Experience in Hardware Troubleshooting & Repair -Experience in Office 365, Exchange Online, Teams -Experience in IT Asset & Inventory Management & Ticketing Systems (ServiceNow) -A bachelor’s degree from an accredited university or college (bachelor’s in science or engineering is preferred) -Experience in Remote Support Tools (SCCM, Intune, TeamViewer) -Familiar with knowledge base usage, ticket documentation, and generating incident reports for trend analysis. -3-5 years of experience IT operations. -Skilled in maintaining SLA compliance, ensuring timely resolution and communication with end-users.

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Benefits

-Additional elected or voluntary benefits -Safety net of life insurance and disability programs -Tailored financial programs -Contemporary work-life balance policies and wellbeing activities -Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive -Comprehensive private medical care options

About Baker Hughes

-Specializing in oil and gas exploration, drilling, and production, the company has a history of pioneering new technologies. -Notable for innovations like the world's first automated drilling system, the company has been at the forefront of optimizing energy operations. -The company is integral to major global projects, from large-scale energy exploration to developing critical infrastructure. -Has built a reputation for solving complex challenges, with a focus on safety, efficiency, and sustainability. -In recent years, the company has expanded its portfolio to include digital solutions, automation, and advanced analytics. -Has contributed significantly to global energy transitions, developing cutting-edge solutions for energy efficiency and sustainability.

Sector Specialisms