Scheme Manager - Extra Care

Overview

Manage daily operations and support for residents in an extra care housing scheme.

Key Responsibilities

• community engagement
• operations management
• record keeping
• agency liaison
• health safety
• tenancy support

Tasks

-Promote social interaction and wellbeing through community activities and engagement. -Manage the day-to-day operations of the scheme, ensuring it runs smoothly and safely. -Maintain accurate records and contribute to service performance targets, including void management and arrears. -Liaise with care providers and external agencies to ensure joined-up support for residents. -Oversee health and safety, fire risk assessments, and building security. -Support residents with tenancy management, including inductions, support plans, and low-level tenancy issues.

Requirements

• cih qualification
• estate management
• older residents
• behaviour management
• welfare benefits
• organisational skills

What You Bring

-A relevant CIH qualification and experience in estate management or lettings would be a bonus, but not essential -Has experience working with older people or in a housing/support setting. -Can manage challenging behaviours and respond calmly and effectively. -Ideally has knowledge of welfare benefits, housing management, and experience working with external agencies -Understands the needs and vulnerabilities of older residents and the importance of preventative support. -Has strong organisational and communication skills, with the ability to maintain accurate records.

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Benefits

-Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme. -Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles). -Smarter Travel: Save with our Cycle to Work and Car Benefit schemes. -Giving Back: Up to four paid volunteering days a year to support our communities. -Family Support: Policies designed to help you balance work and family life, including a new child payment. -Learning and Development: Invest in your future with ongoing personal and professional growth opportunities. -Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card. -Wellbeing Matters: Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs. -Flexible working and a strong focus on wellbeing and work-life balance. -A supportive and inclusive working culture. -Opportunities for professional development and career progression.

About Livewest

-Born in March 2018 from the merger of Knightstone Housing and DCH, it carries over decades of housing heritage across Cornwall to Gloucestershire. -It blends affordable rent, shared ownership, and private sale to fuel future development. -Reinvests profits from private-sale homes into more affordable housing, sustaining thousands of construction and supply-chain jobs. -Projects span supported housing for vulnerable groups through to contemporary shared-ownership developments. -Specializes in residential development and management, maintaining an in-house property services team handling repairs, compliance, and upgrades. -A standout initiative is its InFocus customer-scrutiny group, empowering residents to shape repair and service standards from the ground up.

Sector Specialisms

Visa Sponsorship

-role not eligible for visa sponsorship; applicants must have the right to work in the uk for the full duration.

Security Clearance

-appointment subject to a satisfactory enhanced dbs check.