Banquet Server | Hamilton Courtyard

Overview

Serve food and beverages at banquets, ensuring guest satisfaction and safety.

Key Responsibilities

• food safety
• service delivery
• complaint handling
• beverage service
• guest seating
• station cleanliness

Tasks

-Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. -Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards and function requirements. -Handle guest complaints, ensuring guest satisfaction. -Take and retrieve guests' alcoholic beverage orders, utilizing suggestive selling techniques, when specified on function requirements. -Greet guests as they arrive and assist them with seating at tables. -Anticipate guests' needs, respond promptly, and acknowledge all guests; always maintain positive guest relations. -Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.

Requirements

• servsafe
• tips
• bilingual
• banquet experience
• flexibility
• high school

What You Bring

-Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. -ServSafe and/or food safety training. -Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately. -Alcohol awareness training (such as TIPS). -Minimum age requirement to serve alcoholic beverages. -Bilingual English/Spanish a plus. -Knowledge of local activities and attractions appropriate for clientele. -Previous experience in banquet operations and/or hospitality preferred. -Be available to work a flexible schedule, including weekends, holidays, and varied shifts, as required to meet the needs of the Company’s business operations. -High school graduate or equivalent, some college preferred.

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About Shaner Hotels

-Shaner Hotels is a family-owned company with a rich history in the hospitality industry. -Focuses on hotel ownership, management, and development across the United States. -Operates a diverse portfolio of hotels, including major global brands and independent properties. -Known for expertise in transforming underperforming properties into successful operations. -Business model includes long-term investments with a focus on profitability and asset appreciation. -Strong presence in the upscale and select-service hotel segments. -Projects often involve extensive renovations, brand conversions, and strategic expansions. -Standout in the industry with a hands-on management approach. -Prides itself on deep industry relationships and ability to adapt to market trends.

Sector Specialisms