Lobby and Client Suites Concierge

Overview

Provide premium concierge service for client suites and lobby, handling meetings, guests, and facilities.

Key Responsibilities

• condeco booking
• tech support
• pass issuance
• delivery management
• meeting prep
• facilities coordination

Tasks

-Manage visitor bookings using the guest management system Condeco -Conduct regular floor walks, employing a proactive mindset to use all four senses to note opportunities to elevate the experience and address issues before they become problems -Act as a central point of contact for client-related queries and wayfinding within the suites -Follow up with staff or guests when resolving issues to ensure expectations have been met and seek further opportunities to over-deliver -Direct deliveries and manage their storage as required -Coordinate with client teams to prepare for client meetings, ensuring all necessary resources are available -Establish and follow protocols for welcoming media and distinguished guests -Provide knowledgeable assistance with technology and presentation equipment in meeting rooms Arrange and oversee catering services, ensuring timely delivery and presentation -Implement and uphold service standards that reflect our client’s commitment to client satisfaction -Collaborate with facilities management to address any maintenance or safety concerns promptly -Manage the client suites environment, maintaining cleanliness, organization, and brand consistency -Manage orderly movement of people and provide support at turnstiles during peak period -Issue and reconcile guest and employee temporary passes, liaising with security and facilities management as needed

Requirements

• customer service
• interpersonal
• proactive
• communication
• microsoft office
• meeting systems

What You Bring

-Experience in customer service or hospitality, preferably in a corporate environment with strong interpersonal skills and a focus on creating positive client interactions is essential. -You can anticipate needs and provide proactive solutions in a fast-paced environment using discretion when handling confidential information. -You’ll have excellent communication skills, both written and verbal, a secondary language would be desirable. -Proficiency in Microsoft Office suite and familiarity with meeting room management systems is also required

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

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