E-Commerce Specialist - Opry Entertainment Group

Overview

Maintain and update OEG retail sites, manage e‑commerce operations & create content.

Key Responsibilities

• issue resolution
• business analysis
• website management
• seo optimization
• html coding
• order management

Tasks

-Proactively identify operational problems, assess and evaluate infrastructure improvement projects to recommend prioritization, and independently resolve issues. -In partnership with the merchandise teams, regularly analyze business for item and category opportunities, including the growth of online-only items and categories. -Support the business by managing the timely execution of website projects, maintenance requests, customer service and usability concerns, including product page enhancements, suggestive selling tools, editorial content features and navigational enhancements. -Collaborate across teams and departments to strategize and implement initiatives to improve KPIs including, but not limited to, search engine optimization, traffic, conversion, average order value, and sales. -Assist in creative design, content creation, and site implementation of design - including HTML coding, UTM tagging and tracking, and QA tasks. Content creation may include photography, copy or article writing, creation of images for the website, and user experience design. Update digital marketing calendar and website asset mockup. -Monitor e-commerce and digital marketing trends and technologies while identifying new opportunities. -Manage site updates/maintenance and end-to-end e-commerce operational infrastructure, ensuring consistent user experience, functionality, and brand consistency. -Participate in weekly team meetings with cross-functional partners to recap business results and follow up on actions to drive category growth. -Monitor order flow and ensure orders clear through the system. Interact with logistics, finance, and IT to resolve issues.

Requirements

• adobe suite
• shopify
• html/css
• degree
• content creation
• detail-oriented

What You Bring

-An eye for cohesive and engaging visual content -Flexible and adaptive to changing priorities; able to organize, multi-task and prioritize workload to meet deadlines -Exceptional attention to detail and commitment to providing high-quality work -Degree in related field preferred -2+ years' experience with Adobe Creative Suite (Photoshop & Illustrator) -Ability to be independent yet team-oriented -Experience with Product Information Management applications and Saas eCommerce Platforms, Shopify preferred -2+ years' related content creation and operational and creative website updates; e-commerce experience preferred -Experience with website editing tools and design, HTML, CSS, and UTM tagging -Effective interpersonal, written and verbal communication skills

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About Ryman Hospitality Properties

-Specializes in entertainment and hospitality as a leading real estate investment trust (REIT). -Grown its portfolio with a focus on live entertainment venues and hotels. -Owns iconic properties like the Grand Ole Opry and operates numerous hotels and convention centers. -Has a strong presence in Nashville, making it a major player in the hospitality and entertainment sectors. -Manages world-class venues that host live music events, conventions, and more, ensuring top-tier guest experiences. -Continues to grow through strategic acquisitions and development of premier locations. -Unique blend of real estate and entertainment makes it a key influencer in live events and hospitality.

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