GNI978 IT Operations Technology Manager

Overview

Manage OT IT services, teams, budgets, security, and vendor relationships

Key Responsibilities

• release management
• incident management
• patch management
• vendor management
• sla development
• reporting

Tasks

-Manage outsourced Service Management contracts and relationships with Suppliers. -Build strong relationships with peer IT managers with the aim of optimising cooperation and maximising efficiencies. -Coach, mentor and further develop the team to high performance in delivering IT services to Gas Networks with a strong customer service focus. -Oversee an efficient Release Management process from Staging up to Pre-Production environment testing. -Responsible for incident management, problem management, event management, access management, release and deployment in respect of OT specific solutions. -Provide status updates and KPI’s for management and Balanced Scorecard reports on Gas Networks OT systems. -Governance of the OT systems patching, upgrades and required system changes to maintain the security, stability and operation of OT systems and networks. -Manage and conduct the performance management and development processes for direct reports. -Participate in and support the development of application strategies that align with enterprise goals and promote the implementation of and adherence to applicable standards. -Manage a skilled team of IT technical professionals, promote cross-functionality, and manage the development of skills, competencies and capabilities within the team. -Ensure the continuous improvement of OT Support and Delivery processes. -Review all Incidents and Problems to identify trends in order to take corrective actions. -Manage contractual relationships with external IT and OT third parties where appropriate. -Define, promote and enforce strong governance including applications and compliance standards. -Develop Service Level Agreements and Operational Level Agreement, validating and agreeing these with stakeholders for the support and delivery of OT systems. -Engage with delivery and operational teams to ensure the appropriate operations and delivery of shared applications. -Provide effective leadership to a motivated and talented support team. -Manage capital and operational budgets and deliver on price control business plans. -May include participation in on-call rota.

Requirements

• scada
• telemetry
• iec62443
• it/ot
• computer science
• 7 years

What You Bring

-A good understanding of business operations and the commercial viability and impact of decisions on the performance of the organization. -Relevant third level degree in Information Systems, Computer Science or a related field desirable. -Proven technical experience in operating business critical IT and OT applications including infrastructure, operating systems, networks, databases and applications. -You will have strong people management and team skills which will allow you to get the best out of teams and individuals. -You have demonstrated strong understanding of the customer and proactively provide excellent customer service and foster a service culture. -Experience with Gas Utility telemetry systems, alarm management, SCADA remote asset monitoring systems desirable. -A good understanding of cyber security standard IEC62443 an advantage. -Strong analytical and problem-solving skills coupled with the ability to generate innovative solutions as required. -You will be an effective communicator with the ability to influence and motivate others. -You will have a track record of achievement of key results and will have demonstrated ability to accelerate these results through others. -You will have strong decision-making capabilities which are based on strong technical or functional understanding. -At least 7 years relevant experience, with previous experience of developing and running technical teams an advantage. -Log problems, categorise problems and prioritise problems for remediation. -Understand operational business cycles and external relationships with a view to ensuring the high availability of OT applications to meet operational business requirements.

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Benefits

**Hybrid role - 2 Days office** Cork or Dublin based ** Specific Purpose** -You will seek opportunities to constantly learn new skills and will also be committed to the development of others.

About Gas Networks Ireland

-Founded to manage and operate Ireland's gas infrastructure, enabling the delivery of natural gas across the country. -Operates one of the largest gas networks in Europe, ensuring the safe and reliable supply of gas to millions of customers. -Responsible for maintaining and upgrading pipelines, providing gas to residential, commercial, and industrial sectors. -Known for its focus on infrastructure development, from new pipelines to advanced monitoring systems. -Works closely with local and national governments to ensure sustainable and future-proof energy solutions. -Involved in large-scale projects such as gas network expansion, pipeline modernization, and energy efficiency improvements. -Specializes in maintaining the safety of gas transportation systems, investing in technology and infrastructure to minimize risks. -A leader in integrating smart technologies into its systems, offering real-time monitoring and advanced data analytics.

Sector Specialisms