Order Entry Representative

Overview

Handle order entry, customer service, and coordinate sales, engineering, and production.

Key Responsibilities

• order entry
• customer service
• scheduling coordination
• invoice liaison
• production interface
• order expediting

Tasks

-Provide administrative support with order submissions -Provide availability, schedules, and delivery within established guidelines -Provide timely customer service and assistance with inside sales/application engineering orders, inquiries, and concerns received by email, telephone, or personal contact -Coordinate with RVP, sales representatives, customer contacts, planning and manufacturing to meet requirements of long-term blanket programs/agreements (commercial). -Liaise with finance department to ensure timely invoice and payments where applicable -Handle customer calls for product information, product availability, pricing, and order status -Perform order entry of Inside Sales parts, send acknowledgments of placed orders to customers, track, process, and expedite to meet customer needs -Consult and collaborate with various departments within G&W, as appropriate, to inform customer of scheduling issues that arise during order life cycles -Interface with Production in order to provide accurate lead times and delivery schedules -Expedite and track order activity from company warehouse and alert appropriate staff and clients of any potential issues through daily production meetings

Requirements

• inside sales
• jd edwards
• business admin
• microsoft office
• electrical
• customer focus

What You Bring

-Has 1-3 years business experience, either in Inside Sales or related experience performing order entry along with some quotations and sales tenders -Excellent organizational skills and attention to detail -Ability to work independently and as a team player while solving problems and multitasking in a deadline-driven environment -Ability to develop strong business relationships and work will all levels of staff, specifically interfacing with Production, Engineering and Accounting -Exceptional organizational and communication skills both verbal and written in English -Demonstrated proficiency in interacting directly with Customers and / or Suppliers -Excellent customer focus and interpersonal skills -Working knowledge of JD Edwards Software. -Technical Certificate / Diploma or equivalent mix of relevant education (e.g. 2 year Business Administration Certificate, or 3 year Business Administration Diploma) with proven Inside Sales experience -Understanding of basic electrical terms and distribution systems -Ability to respond effectively to inquiries or comments from internal and external clients, such as Outside Sales, Inside Sales, or the Customer base -Strong computer skills in Microsoft Office Project, Word, Excel, PowerPoint and Outlook -Previous experience in manufacturing environment and/or customer service role

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Benefits

-Comprehensive Benefit Package including life insurance, health, dental and paramedical -services (paid by employer) -Health Care Spending Account -Training and Developmental Opportunities -Job Security -Continuous Performance Feedback -Air-conditioned/heated state-of-the-art manufacturing facility -Wellness and Gym Reimbursement Programs -Education Tuition Assistance -Fun social events, holiday party, bowling nights. -Generous Quarterly Bonuses with RRSP Program

About G&W Electric Co.

-Two engineers invented the detachable porcelain pothead, establishing a foundation of innovation. -The company pioneered SF₆-insulated and solid-dielectric switchgear in the 1960s–1970s, and visible-break automation in the 2000s. -Headquartered in Bolingbrook, IL, the company operates in over 100 countries, serving investor-owned utilities, co-ops, and commercial/industrial markets. -Typical projects include grid modernization, underground and overhead distribution, fault-limiting systems, microgrids, and infrastructure for critical sites like the Panama Canal and NASA. -The company expanded its global reach and product portfolio through strategic acquisitions, including Italian sensor and switchgear firms between 2019–2022. -Products operate in extreme environments—overhead, underground, underwater, and on all seven continents, from Brazil to Antarctica.

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