Contracts & Database Administrator

Overview

Administer new fire/security contracts, manage customer data and support service delivery.

Key Responsibilities

• sales process
• cash records
• ppm scheduling
• report preparation
• mobilisation validation
• enquiry management

Tasks

-Establish and implement the sales process for new contracts, providing mobilisation support to the administration team as directed by the Administration Supervisor -Identify and report any process inefficiencies or risks to the Administration Supervisor, contributing to continuous improvement and risk mitigation -Take a proactive approach to managing customer workloads, ensuring timely and efficient delivery of services -Coordinate with internal teams to facilitate timely and effective responses to customer needs, ensuring all work is completed in line with agreed SLAs -Maintain clear and accurate customer records in Cash and the customer portal, clearly outlining next steps and associated timelines -Review, prioritise, and respond to customer enquiries promptly and professionally -Maintain clear, professional communication with both internal stakeholders and external customers -Analyse customer requests and collaborate with internal teams to share best practices and drive service improvements -Ensure all incoming calls are answered within three rings and all emails are responded to within agreed timeframes to uphold service standards -Collaborate closely with National Account Managers to align with customer expectations and ensure internal SLAs and the monthly PPM scheduling deadline (15th of each month) are consistently met for new contracts -Prepare and submit customer reports as required, ensuring accuracy and professionalism -Validate mobilisation upload sheets and communicate key information to the Administration Supervisor, Administration Manager, Operations Manager, and Customer Service Manager to support successful onboarding and customer satisfaction -Liaise with internal customer service teams to address enquiries and provide accurate information to clients

Requirements

• excel
• data analysis
• customer portals
• organisational skills
• self‑motivated
• professionalism

What You Bring

-Consistently exhibits professionalism, resilience, and adaptability in dynamic work environments. -Self-motivated with a proactive approach to managing workload and delivering results. -Experienced in data manipulation using Microsoft Excel and other relevant software tools. -Analytical mindset with the ability to interpret and utilise data to support decision-making. -Experience working with customer portals and related digital platforms -Possesses strong organisational skills with meticulous attention to detail. -Capable of working independently, demonstrating a strong commitment to continuous learning and professional development -Adept at managing multiple priorities simultaneously through a structured and methodical approach. -Customer-focused, skilled at resolving customer inquiries promptly and effectively to ensure high levels of satisfaction. -Proven ability to demonstrate excellent administrative skills with accuracy and efficiency.

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Benefits

-Life Assurance Cover valued at four times your salary, providing peace of mind for you and your loved ones. -Comprehensive Royal London Pension Plan to support your long-term financial security. -Competitive Basic Salary up to £25,000 per annum, commensurate with experience. -Extra Annual Leave with an additional day off for every full year of service, up to 25 days—rewarding your loyalty. -Employee Recognition Scheme that values and rewards your contributions. -Dedicated Mental Health & Well-being Program to support your overall health and resilience. -Clear Development and Progression Pathways to help you grow and advance your career. -Paid Annual Leave including standard holidays at 22 days plus bank holidays, to help you recharge. -Convenient, Free, Secure On-site Parking for a stress-free commute. -Paid Candidate Referral Scheme offering up to £1,000 per successful referral, with no limit on the number of referrals.

About Marlowe Fire & Security Group Recruitment

-They independently operate 24/7, staffing roles in fire detection, suppression, integrated security, and remote-monitoring systems. -Placements include service engineers, risk assessors, 3D CAD designers, and project managers on multi-disciplinary sites. -They cater to sectors such as commercial, residential, industrial, and transport infrastructure. -Their story highlights growth through brand acquisition and delivering critical safety solutions on iconic structures.

Sector Specialisms

Visa Sponsorship

-no right to work sponsorship is offered; applicants must already have the right to work in the uk.