Appointment Setter

Overview

Outbound caller who schedules in‑home sales consultations for home‑improvement customers.

Key Responsibilities

• outbound calls
• appointment setting
• objection handling
• call de-escalation
• lead review
• schedule adherence

Tasks

De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution Exceed customer service expectations by providing an outstanding experience to every potential customer Promote teamwork through consistency, reliability, and group cohesiveness Position Summary: Our outbound Appointment Setter is responsible for speaking with potential customers regarding their product needs and scheduling the customer for an in-home sales consultation. May be requested to work overtime on evenings and weekends dependent on business needs. Overcome objections from potential customers regarding scheduling, cost, etc. to schedule sales consultation as soon as possible. Review information provided by customers to confirm accuracy, and determine availability for in-home sales consultation. Initiate outbound calls for customer leads generated from the canvassing team. Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality -De-escalate the call where appropriate and provide solutions that leave the customer satisfied with the resolution -Exceed customer service expectations by providing an outstanding experience to every potential customer -Promote teamwork through consistency, reliability, and group cohesiveness -May be requested to work overtime on evenings and weekends dependent on business needs. -Overcome objections from potential customers regarding scheduling, cost, etc. to schedule sales consultation as soon as possible. -Review information provided by customers to confirm accuracy, and determine availability for in-home sales consultation. -Initiate outbound calls for customer leads generated from the canvassing team. -Adhere to schedules while maintaining an acceptable level of service, customer satisfaction and quality

Requirements

• microsoft office
• high school
• driver's license
• customer service
• home improvement
• teamwork

What You Bring

Ability to work independently as well as in a team environment Must hold a valid driver's license. Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status). High School Diploma or equivalent. Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access). Home Improvement knowledge and or experience Must possess multi-tasking proficiency in ability to type while speaking to customers Ability to make decisions quickly by balancing company guidelines and customer needs Previous experience in a dynamic call center or customer service role Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. High degree of dependability, motivation, and flexibility Must possess effective verbal and written communication skills and other web-based programs Ability to adapt to new situations and learn quickly -Ability to work independently as well as in a team environment -Must hold a valid driver's license. -Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status). -High School Diploma or equivalent. -Must be customer-oriented and able to effectively trouble shoot and resolve customer questions and concerns -Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access). -Home Improvement knowledge and or experience -Must possess multi-tasking proficiency in ability to type while speaking to customers -Ability to make decisions quickly by balancing company guidelines and customer needs -Previous experience in a dynamic call center or customer service role -Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. -High degree of dependability, motivation, and flexibility -Must possess effective verbal and written communication skills and other web-based programs -Ability to adapt to new situations and learn quickly

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Benefits

Industry-leading compensation package Industry-best compensation packages | Fully paid health, dental, and vision insurance | 401k with company match | Paid time off including paid parental leave | Individualized career development programs | On-demand lunch program | Childcare assistance | Free gym membership | Employee assistance programs, including legal, financial planning, and counseling | Employee discount marketplace | Employee Resource Groups such as VetConnect, DEI Committee, Women’s Committee. Indoor work in a climate-controlled environment. Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs Childcare benefits to support families Endless opportunity for growth and advancement. Just ask our current employees! Employee assistance program – get 24/7 support in areas including legal, financial planning, and counseling. Gym membership compensation – your insurance will help cover the cost of your gym membership! Empowering Employees: Our brand begins and ends with our people, and we provide opportunities for growth and success in a supportive environment Employee discount marketplace – enjoy discounts on thousands of products, from cars to local attractions. 401k Savings Plan No travel required. Fully paid Medical, Dental, and Vision benefits after 90 days Normal Office Environment High level of flexibility in a constantly changing environment Meet Leaf Home. We turn complex home improvement projects and endless to-dos into achievements. With more than 50% of homeowners worried about the cost and effort of home maintenance, we deliver remarkable, end-to-end experiences. And get the job done right, at every step. Bringing innovative products, the best people, and the highest standards to every project. -Industry-leading compensation package -Indoor work in a climate-controlled environment. -Paid Time Off, Comprehensive Health, Wellbeing, and Financial Wellness Programs -Childcare benefits to support families -Endless opportunity for growth and advancement. Just ask our current employees! -Employee assistance program – get 24/7 support in areas including legal, financial planning, and counseling. -Gym membership compensation – your insurance will help cover the cost of your gym membership! -Empowering Employees: Our brand begins and ends with our people, and we provide opportunities for growth and success in a supportive environment -Employee discount marketplace – enjoy discounts on thousands of products, from cars to local attractions. -401k Savings Plan -No travel required. -Fully paid Medical, Dental, and Vision benefits after 90 days -Normal Office Environment -High level of flexibility in a constantly changing environment

About leaffilter gutter protection

Nope

Sector Specialisms

Visa Sponsorship

-no visa sponsorship; candidates must already be authorized to work.