Professional, Technology Program Management

Overview

Lead delivery of technology, data solutions, and support services across client accounts

Key Responsibilities

• service delivery
• data analysis
• technology delivery
• process optimization
• resource management
• digitalization

Tasks

-Manages overall service delivery and business success across the portfolio of Client account -Accountable for ensuring JLL’s account management and delivery management governance processes, controls, and best practices are utilized on assigned customer accounts -Partners with direct sales, Client Growth, and Account Directors/Exec leaders to help identify, monitor, and advance opportunities for organic account growth, net new growth, and renewals -Provides inputs and/or authors Statements of Work (SOW) and Scope of Services documents including staffing estimates, LOEs, skills, timelines, delivery models, pricing models/estimates -Implement and adapt the client’s existing data analysis framework, including managing through journey, value mapping and control tower methodologiesAnalyze performance data, manage existing dashboards, and collaborate with the client's data team to define requirements for new dashboards that will provide actionable insights -Oversees project(s) performance during implementation/transition phases in coordination with the assigned Project Managers and Program Managers -Ensure the ongoing maintenance and support of on-account technology systems, including data management and maintenance. -Oversees team performance (can be direct amd/or indirect staffing) during operational and support phases in coordination with the assigned Operations Managers and Support Managers -Accountable for overall technology delivery success by orchestrating delivery efforts across all technologies in play on assigned accounts, ensuring delivery performance is aligned with the contractual scope of services and service level agreements -Lead process optimization and redesign using design thinking methodologies to improve efficiency and operation experience -Accountable for resource management processes including resource forecasting, supply and demand management, commissioning and de-commissioning resources, and managing resource assignments -Provide inputs to account planning processes ensuring that tech roadmaps, product plans, execution plans, and other delivery commitments are delivered according to account strategy -Provides functional leadership both through direct reports and indirect reports -Serves as an escalation point for delivery-related issues and risks, leading issue resolution and root cause analysis (RCA) efforts -Oversees performance of assigned direct and indirect technology resources to ensure that teams and individuals are meeting/exceeding delivery expectations, identifying and addressing any performance issues as needed with other direct managers and matrix managers -Guides, influences, and persuades others either internally in other areas or externally with customers or partners -Accountable for the performance and results of a team, with work primarily achieved through others and a % of performance measured by results of the team -Leveraging broader JLL Technologies expertise and research, be accountable for bringing thought leadership on technology innovation and digital transformation to Client team and Account team -At senior levels, the Program Coorindator may manage professional employees with accountability for setting direction, deploying resources, leading pay performance, goal setting and development discussions (including hiring/firing authority) -Identifies and resolves technical, operational, and organizational problems and adapts plans and priorities to address resource and operational challenges -Accountable for financial targets (at the engagement- and account-level) including managing tech revenue, profitability, operational/staffing budgets, costs, accruals, forecasting, etc. -Accountable for the timely transition of opportunities from the sales/solution phases into delivery/kickoff phases including the mobilization of all tech delivery resources -Help balance, solution, and achieve “win-win” outcomes across varied internal and external stakeholder groups, even when individual incentives are not necessarily aligned -Works with JLL Work Dynamics Account Directors/Exec leaders to ensure on-account technology solutions enable JLL core business services and meet associated KPIs and SLAs -Drive the digitalization of FM processes by conducting user research, creating personas, and implementing digital solutions -Provides technical guidance to employees, colleagues and/or customers

Requirements

• agile
• itil
• proptech
• iot
• bachelor's
• 5+ years

What You Bring

-Experience with SDLC, Agile, ITSM, and/or ITIL industry best practices and methodologies -Understands real estate technology market: PropTech, IWMS, Smart Buildings, IoT, genAI, etc. -Understand the commercial and financial models associated to JLL’s direct technology business, productized services offerings, and WD tech-enablement, possessing the business and financial acumen to navigate and manage across multiple models -Requires a bachelor’s degree in addition to 5-years+ broad range of business and technical delivery experience -Cultural sensitivity as well as demonstrated diversity and inclusion training -Requires in-depth understanding of different systems, theories, and practices across varied technology delivery engagements with basic knowledge of other disciplines (business, financials, pre-sales/sales, people management, etc.) -Intimately familiar with the world of corporate real estate (CRE) including portfolio and facilities management functions, businesses, processes, stakeholders, markets, etc. -Understands and navigates contracts (MSAs, PSAs, SOWs, subcontracts, etc.) to protect JLL’s business interests and mitigate risk in delivery engagements -Applies a strong understanding of the industry and how own team, multiple teams, or practice area contributes to the achievement of objectives

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About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms