Outage Planning Assistant

Overview

Support planned power outages by notifying customers, managing jobs, and assessing network requests.

Key Responsibilities

• outage management
• job creation
• process monitoring
• data correction
• diagram review
• customer notification

Tasks

-Managing changes to planned outages and liaising with customers to resolve complaints. -Raising jobs in corporate systems and preparing lists of affected customers. -Supporting continuous improvement by monitoring processes, capturing feedback, and addressing non-conformances quickly. -Contributing to minimising GS4 failures and improving customer service by detecting and correcting inaccuracies in customer records. -Assessing outage requests by interpreting 11kV and LV network diagrams and authorising or referring requests for engineering assessment. -Providing a customer notification service for planned shutdowns, ensuring customers and utilities are informed promptly and accurately.

Requirements

• microsoft office
• technical diagrams
• communication
• organisational
• methodical
• administrative

What You Bring

-Methodical, well-organised, and able to work under pressure to tight deadlines. -Able to interpret technical diagrams and assess conflicting data to make accurate decisions. -Skilled in Microsoft Office and confident learning bespoke systems. -A strong communicator who can build effective relationships internally and externally. -Experienced in administrative roles with strong organisational skills.

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Benefits

-Electric Vehicle Schemes – to help you transition to green/clean driving -Holiday purchase – perfect your work/life balance with extra annual leave -Cycle to Work scheme and public transport season ticket loans -Share Incentive Plan and Sharesave Scheme -36 days annual leave -Plus shopping, leisure, restaurant and gym discounts, and unique employee deals on travel insurance and more -Access to ‘nudge’ financial wellbeing support -Life Assurance (4x salary) -Technology Vouchers – save more and spread the cost of your technology purposes -Options to purchase dental insurance, private medical insurance, health cash plan and annual health assessments

About Scottish Power

-Operates in electricity generation, transmission, and distribution and specialises in renewable energy, particularly onshore and offshore wind farms, and manages the transmission and distribution networks in South and Central Scotland, as well as parts of North Wales and North West England. -Provides electricity and gas to residential, commercial, and industrial customers across the UK, offering services such as smart metering, energy efficiency advice, and home services like boiler care and maintenance. -Has three main divisions: Energy Networks, Renewables, and Energy Retail and Wholesale.

Sector Specialisms

Visa Sponsorship

-company will support necessary immigration requirements for non‑citizen applicants.