Community Relations Representative

Overview

In‑person resident liaison handling communication, move‑ins/outs & community support.

Key Responsibilities

• crm management
• funnel management
• resident interaction
• move management
• compliance
• community ops

Tasks

-Occasional notice posting across the property portfolio. -Collaborate with the Community Management Team to support community operations and meet and maintain customer satisfaction targets. Primarily conducted in person, except where members of team are not present in the same facility. -Maintain alignment with Essex policies and procedures while effectively managing relationships with internal and external stakeholders, including Accounting, Legal, and other departments within Essex. -Involves the use of standard office equipment such as computers, phones, and printers. -Serve as the primary contact to manage all communications and inquiries via the customer relationship management (CRM) system. -Manage and respond to portfolio tasks and calls through Funnel, meeting required response times and company standards. -Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations. -Maintain compliance with all applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC. -Assist in organizing and participating in occasional resident events across the property portfolio. -Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-Tenant regulations, and OSHA standards. -Serve as the primary in person contact for residents. -Facilitate seamless move-in and move-out experiences, including handling necessary paperwork, conducting in-person identification checks, and addressing resident questions both in-person and virtually (if necessary). By appointment and drop in. -Handle confidential resident and property information with discretion and professionalism. -Promote excellent resident experience by addressing questions and concerns promptly and professionally, both in-person and virtually (if necessary). By appointment and drop in.

Requirements

• high school
• college degree
• project management
• customer service
• microsoft office
• crm

What You Bring

-Ability to meet all job requirements and assignments. -High school diploma or equivalent required. College degree preferred. -Ability to comprehend, analyze, and interpret documents. -Highly organized and demonstrated project management skills. -Strong organizational and time management skills to handle multiple responsibilities effectively. -Ability to solve problems involving several options in situations. -Regular, consistent and timely in person attendance. -One year of experience in a customer service environment preferred. -Excellent verbal and written communication skills. Ability to create, compose, and edit written materials. -Ability to collaborate with coworkers in person and virtually to achieve customer goals. -Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. -Ability to read, write, speak, and understand English. -Capability to utilize a personal smart device for apps related to property operations and communication. -Ability to exercise initiative. -Ability to work independently and collaboratively in a centralized, high-volume hub environment. -Work is primarily conducted in an Essex office location at least 5 days per week. Requires sitting at a desk or workstation for extended periods, with the occasional need to deliver resident notices. This may involve walking and use of stairs for prolonged periods of time. -Availability to work a flexible schedule, including weekends. -Proficiency with Microsoft Office Suite and familiarity with property management or CRM software. -Travel required for occasional meetings, training, community visits. -Regular, consistent, and timely attendance required. -Must work on-site in the office five days per week.

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About Essex Property Trust

-Founded in 1971 and became a NYSE-listed REIT in 1994, evolving from a small real estate company to a major player in the real estate sector. -Focuses on multifamily apartment communities, concentrating on supply-constrained West Coast markets. -Typical projects include coastal suburban and urban apartment communities, often featuring flexible leases and premium amenities. -Recognized as a leader in multifamily residential properties along the Pacific Coast.

Sector Specialisms