Retention Account Manager - Raleigh (hybrid) or Remote

Overview

Renew video contracts, retain customers, and generate leads for Allbridge.

Key Responsibilities

• lead generation
• crm management
• renewal process
• prospect nurturing
• sales strategy
• follow-up

Tasks

-Produce qualified prospects by following up on inbound leads from various marketing programs, or conducting outbound, proactive calling to target accounts or markets. Manage a personal lead pipeline and follow-up tasks and reply to incoming sales requests from prospects via sales line/live chat and route to the appropriate sales team member. -Follow-up with prospective customers/buyers who expressed interest but did not purchase any goods. -Remain intimately involved in understanding the organization's products and/or services. -Support the development of sales strategies to draw in potential buyers or to solicit new potential customers. -Take initiative to request direction from sales executives in support of meeting company sales goals. -Utilize targeted and insightful questions to speak knowledgeably with decision makers, provide content and product/service information, and work with prospect to explain how product and/or service can address their challenges. -Accepts ownership and accountability of position responsibilities and consistently strives to deliver innovative results for internal teams and customers that establish trust, high standards, credibility, and quality performance. -Own the renewal process from opportunity creation, strategic meeting, contract creation and closing. -Meticulously document outbound/inbound activity and maintain client accounts in customer relationship management (CRM) systems and other marketing databases. Develops sales opportunities to meet/and exceed personal outbound call and lead generation metrics. -Perform regular follow-up communication (i.e., phone calls, emails, other outreach as requested, etc.) and facilitate communication with existing customers to reaffirm their sales satisfaction and identify new potential sales opportunities. -Work closely with marketing, pre-sales, and sales teams to nurture prospects over time, discover needs, offer relevant resources, and identify and document where they are in the buying process to motivate sales opportunities.

Requirements

• salesforce
• microsoft office
• bachelor's
• sales experience
• us authorization
• communication

What You Bring

-Must be authorized to work in the United States without sponsorship. -Proven to consistently achieve and exceed sales and retention goals with a high level of customer service. -Must be flexible, an outstanding communicator, and have established skills in accuracy, organization, and time management. -Must be able to work effectively as a team member in a fast paced, and high-volume work environment, operating with a high level of detail and conscientiousness. -Expereince in identifying, managing and closing renewal opportunities. -Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience preferred. -At least two years of previous experience in outbound call center, inside sales experience, or related sales experience. In lieu of a degree, must have 5 years of previous similar experience. -Must possess excellent written and verbal communication skills, as well as interpersonal skills with a customer service focus in the English language. -Bachelor's degree in business administration or management, marketing, or related field is recommended.

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Benefits

-Flexible Paid Time Off after 60 days of employment -Medical and Prescription options, Dental, Orthodontics and Vision Plans -Paid Holidays, per Employee Handbook -401(k) Profit-Sharing Retirement plan -Life and Accidental Death and Dismemberment insurance Plan options -100% Company paid premiums for Short Term Disability -Rich HSA company-funded options and Flexible Spending accounts -Supplemental Insurance Plan options

About Allbridge

-Founded with a mission to enhance connectivity and technology integration for various industries. -Pioneers in providing advanced technology solutions for hospitality, education, and commercial sectors. -Offers services that range from AV and data network installations to end-user experience optimization. -Works with hotels, universities, and other commercial facilities to ensure seamless connectivity and tech functionality. -Known for delivering large-scale projects that require innovative design, efficient execution, and reliable post-installation support. -Their solutions are integral to improving customer satisfaction and operational efficiency in the sectors they serve. -Recognized for having a client-focused approach, ensuring tailored solutions for each unique project's needs.

Sector Specialisms

Visa Sponsorship

-authorization to work in the us without sponsorship required.