Operation CRM and Leads Manager / Real Estate Experience Only

Overview

Oversee sales support, CRM, call center, and lead management operations.

Key Responsibilities

• lead integration
• crm data
• ticket management
• lead systems
• call center
• reporting

Tasks

06 - Liaise with the Marketing and Web Development teams to ensure proper integration of website-generated leads into CRM and sales systems. 08 - Monitor the accuracy and completeness of CRM data, proactively identifying gaps or irregularities in agent input or system flow. 09 - Open and manage support tickets for technical bugs or issues, coordinating directly with the Acceleration Team in Jordan for timely resolution. 01 - Manage and oversee the daily activities of the Operations team, including CRM coordinators, lead owners, and call center staff. 11 - Generate regular reports on operational performance, lead movement, system usage, and call center productivity. 10 - Escalate recurring problems, user complaints, or system concerns to top management with actionable summaries and proposed solutions. 05 - Follow up with Sales Managers on lead feedback, campaign performance, and opportunities for optimization. 12 - Support cross-functional collaboration between Sales, Marketing, IT, and HR to ensure operational alignment and smooth user experience. 13 - Ensure compliance with internal processes and timelines, identifying operational risks and addressing bottlenecks proactively. 02 - Supervise and ensure optimal use of all lead management systems, including “My Leads,” Convolo, Brightcall, and other integrated platforms. 03 - Oversee call center operations, ensuring quality, responsiveness, and proper call routing to sales teams. 14 - Takes Health, Safety & Environment (HSE) lead in ensuring “safe systems of work” and “safe conditions” are in place within area of responsibility. To oversee and manage all operational functions related to sales support, CRM systems, call center, and lead management. The Operations Manager ensures seamless coordination between sales, marketing, tech, and customer support, while supervising platforms and tools used across the company. This role plays a critical part in ensuring efficiency, lead quality, and system reliability. 04 - Coordinate the lead rotation schedules among agents and ensure fair, timely distribution in line with availability and performance. 07 - Deliver CRM system training for all new joiners, ensuring they understand lead tracking, follow-up processes, and reporting protocols.

Requirements

• problem‑solving
• leadership
• crm
• microsoft office
• bachelor's
• 5‑7 yrs

What You Bring

Problem-solving mindset with the ability to manage time-sensitive escalations effectively. Strong interpersonal and communication skills. Must have a good command of the English language, strong oral and written communication skills Experience in managing cross-functional platforms and coordinating with tech teams is an advantage. Minimum 5–7 years of experience in operations, with at least 2–3 years in a managerial role. Bachelor's degree in business administration, Operations Management, or related field. Strong leadership and team management abilities. Excellent knowledge of CRM systems and lead management tools (e.g., My Leads, Convolo, Brightcall). Proficiency in Microsoft Office Suite and reporting tools. High attention to detail, process orientation, and analytical thinking.

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About Psi Real Estate

-Founded with a vision to shape Dubai's skyline, PSI Real Estate has become a trailblazer in urban development. -The company focuses on residential, commercial, and mixed-use projects, blending innovation with functionality. -PSI has successfully completed landmark developments across the UAE with decades of experience. -The company has a solid track record of delivering high-quality projects on time and within budget. -From luxury apartments to commercial spaces, their projects cater to a diverse range of clients. -The company is known for its commitment to creating spaces that foster communities and business growth. -PSI’s expertise extends beyond construction, offering end-to-end services in property management and real estate investment. -Notable projects include iconic residential towers and state-of-the-art commercial complexes across Dubai.

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