Head of Contract Delivery

Overview

Lead strategic, commercial and operational success of a multi-site managed services contract.

Key Responsibilities

• revenue optimisation
• cost management
• kpi management
• data analysis
• digital innovation
• client relationship

Tasks

An exciting opportunity has arisen for an experienced senior leader to take full ownership of a high-profile, multi-site contract within the managed services sector. The Head of Contract Delivery will be responsible for the strategic, commercial, and operational success of a major contract, ensuring exceptional performance, long-term growth, and outstanding client satisfaction. -Oversee all commercial and financial performance, including revenue optimisation, pricing, and cost management. -Lead the vision and direction for the contract, driving growth, profitability, and innovation. -Ensure KPIs, SLAs, and contractual obligations are met or exceeded. -Work closely with Finance, Health & Safety, Commercial, and Marketing teams to deliver shared business objectives. -Foster a positive, inclusive, and performance-driven environment. -Provide oversight across multiple service areas, ensuring consistent delivery of exceptional standards, compliance, and safety. -Analyse performance data to identify opportunities for improvement and innovation. -Champion innovation and digital solutions to enhance operational efficiency and customer experience. -Lead and inspire a multidisciplinary team, promoting a culture of accountability, collaboration, and continuous improvement. -Build and maintain strong relationships with senior client stakeholders, positioning the business as a trusted strategic partner. -Act as the senior point of contact for the client, ensuring transparent communication and delivery against joint objectives. -Develop and mentor senior managers, ensuring succession planning and long-term capability building. -Lead high-level meetings, providing insight, strategic recommendations, and performance updates.

Requirements

• senior leadership
• strategic
• commercial
• negotiation
• client management
• p&l

What You Bring

TDA Telecoms This is a pivotal leadership position for someone who thrives in complex, fast-moving environments — balancing strategic oversight with hands-on operational excellence. -Confident communicator with strong influencing and negotiation skills. -A strategic thinker who can balance long-term vision with operational delivery. -Proven senior leadership experience managing large, complex contracts or multi-site portfolios. -Strong commercial acumen with full P&L accountability. -Excellent client relationship management skills, ideally within transport, infrastructure, or service delivery sectors. -Inspirational leader, capable of developing high-performing teams and driving cultural excellence.

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Benefits

£90,000 to £100,000 + Bonus + Comprehensive Benefits

About Tda Telecoms

-Evolved from niche telecom recruitment into a global talent connector across sectors. -Harnesses AI-powered outreach technologies to dive deep into talent pools and elevate client engagement. -Delivers tailored consultancy and recruitment services worldwide from London and New York. -Core expertise lies in fibre-optic and infrastructure cabling, serving carriers, ISPs, and network operators. -Typical projects involve scaling telecom operations, filling critical roles, and supporting network build-outs. -Enables telecom expansion through permanent, contract, and interim hires for clients ranging from OEMs to mobile operators. -Reinvests success into AI and training, maintaining competitive service while optimizing retention and risk. -Bespoke consultancy underpins every engagement, ensuring cost-effective, value-driven solutions. -Blends recruitment and technical consultancy to bridge the talent-to-project delivery gap in telecoms.

Sector Specialisms