Tenant Services Coordinator

Overview

Provide white‑glove tenant service and coordinate operations for downtown commercial properties.

Key Responsibilities

• maintenance system
• work orders
• kpi reporting
• property systems
• access coordination
• tenant relations

Tasks

-Answer all incoming telephone calls and inquiries, service requests from key tenants and forward them to building operators and service providers, with professionalism and courtesy. -Assist with tenant satisfaction surveys. -Establish and maintain good communication with the Property Management team and provide administrative support as needed. -Writing and sending notices to tenants. -Maintain the tenant contact information log. -Request COI from contractors and tenants. -Encourage tenant feedback by touring space and conversing face-to-face with key tenant contacts daily. -Assist in the supervision and coordination of building-related events and tenant appreciation events. -Coordinate set up of parking and security access card. -Perform other duties, as required, such as provide back-up coverage to the Property Administration team when needed. -Assist with tenant related projects. -Manage and maintain the Angus Anywhere maintenance management system, including issuing work orders, and all other related reports, as well as data entry of all work orders as it relates to key tenants. -Maintain positive tenant relations at all times by resolving complaints and ensuring tenant satisfaction. -Maintain event calendars; help coordinate the welcome kit for new tenants and various ad hoc projects. -Produce Key Performance Indicators (KPI’s) report, to track response time to work orders. Liaise closely with Property Management and Operations team to minimize response time. -Administrative tasks, such as updating information in property management systems, creating and tracking work orders for maintenance staff as it relates to key tenants. -Act as a resource person for the Property Management team. -Develop and maintain an effective line of communication with staff, tenants and contractors; coordinate with site personnel and liaise with various internal teams. -Build relationships with key contacts; proactively engage in frequent touchpoints to ensure work has been carried out satisfactorily and the quality of customer service is optimal.

Requirements

• yardi
• angus anywhere
• ms office
• communication
• problem solving
• customer service

What You Bring

-Desired administrative experience. -Experience in property management, an asset. -A highly collaborative person with strong communication skills (written, oral and interpersonal). -Excellent problem-solving skills and ability to navigate complex situations. -Intermediate level knowledge of Yardi 7S, Angus Anywhere and MS Office (Word, Excel, Outlook and PowerPoint). -Must be able to work in different buildings. -1+ year of experience in customer service (ideally in real estate, hotel, or retail).

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Benefits

-Eligible to participate in our annual performance based bonus program -3 weeks of vacation per year -A comprehensive health benefits plan that supports you and your family -Up to $2,000 annual education allowance -Half-day every Friday before a long weekend -Up to $5,000 annual mental health coverage -3 paid personal days per year -A friendly, welcoming, and supportive culture

About Gwl Realty Advisors

-Began as a Canadian real estate investment advisor and expanded steadily into North America. -Provides services including asset management, property management, development, and specialized advisory across multiple sectors. -Entered the U.S. market by acquiring EverWest Real Estate Partners in 2018, marking a strategic international growth initiative. -Delivers market insights through economic, demographic, and sector-specific analysis to inform investment and development strategies. -Serves large pension funds and institutional clients with consistent strong performance relative to industry benchmarks.

Sector Specialisms