Community Ambassador - Saga Ann Arbor

Overview

Guide residents through leasing, market community, and handle daily operations.

Key Responsibilities

• checklists
• lead generation
• maintenance requests
• social media
• email campaigns
• resident logs

Tasks

-Perform daily opening and closing checklists, including model & tour route inspection, performing housekeeping as needed. -Respond to internet and telephone inquiries in a timely and professional manner. -Participate in all Turn-related activities including: -Attend and contribute to Landmark Lineup and required staff meetings. -Completing guest cards -Keep detailed activity logs in prospect and resident accounts. -Assist in resolving resident concerns/conflict by escalating to the appropriate manager. -Label & log packages and send resident notifications. -Adhere and comply with corporate procedures and government laws on Fair Housing. -Represent the community and Landmark Properties in a professional manner. -Maintain a positive community environment and encourage participation in Residence Life activities. -Conduct all tasks necessary to close the sale in accordance with LEASE Training guidelines including: -While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear. -Enter Maintenance Requests, as needed. -Generating new leads -Enforce community policies and procedures in accordance with the Housing Contract and report any Housing Contract violations to the Community Manager. -Assist in promoting the community via social media platforms and participating in on- and off-campus marketing events. -Assist with email and text campaigns in Entrata and TextUs.

Requirements

• high school
• microsoft office
• bachelor's
• housing contract
• reliability
• organization

What You Bring

-High school diploma or equivalent required. -Proficient in Microsoft Office Suite or related software. -Enrolled in Bachelor’s degree program in a relevant major such as Business Administration, Marketing, Communications, Accounting, Information Technology, Public Relations, etc. preferred. -Understand the Housing Contract and all related addendums and be able to clearly communicate all information to prospective residents, residents, and guarantors. -Must be reliable and have self-discipline. -Must possess strong organization skills. -Ability to work evening and weekend hours, including resident lockouts as needed. -Must be available to work during summer and Turn period. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

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Benefits

-Travel: No travel required. -Move-in and Move-out days

About Landmark Properties, Inc.

-Born in Athens, Georgia in 2004, the company quickly carved a niche building off-campus student housing. -It combines in-house development, construction, acquisition, investment, and property operations under one roof. -Their projects span purpose-built student housing and emerging single-family/multifamily rentals. -Award-winning developments include national honors like CoStar, ENR, NAHB, and Best in American Living in student housing. -A bold expansion saw the opening of a London office, marking their push into UK and European markets.

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