Assistant Resident Services Manager

Overview

Assist Resident Services Manager with operations, customer service & team oversight.

Key Responsibilities

• property inspections
• contractor liaison
• safety compliance
• budget reporting
• roster management
• rental performance

Tasks

As Assistant Resident Services Manager, you will support the Resident Services Manager in overseeing daily operations, ensuring excellent service delivery and compliance with safety and property standards. You'll be directly involved in resident engagement, team support, contractor coordination, and maintaining high property standards across the community. -Conduct property inspections, liaise with contractors, and ensure health & safety compliance, including fire and water safety checks. -Assist with budgets, reporting, and financial targets, ensuring efficient operational expenditure. -Manage team rotas, support the resident services team, and oversee the smooth running of day-to-day operations. -Contribute to resident engagement by supporting events and encouraging positive feedback. -Support rental performance by working with lettings colleagues and ensuring minimal void periods. -Provide outstanding customer service through reception, resident communications, parcel handling, inspections, and move-in/move-out processes.

Requirements

• problem solving
• people management
• customer service
• health safety
• performance targets
• resilience

What You Bring

This role is ideal for someone with proven experience in people management who is passionate about delivering exceptional customer service. You'll play a key role in supporting the Resident Services Manager to ensure smooth day-to-day operations and outstanding experiences for residents. -A proactive, problem-solving attitude with resilience and adaptability. -Experience working towards performance targets. -Strong background in customer service with excellent communication skills. -Ability to manage and motivate a team. -Previous people management experience -Knowledge of health & safety requirements

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Benefits

-Opportunity to grow within the expanding Build to Rent sector -Competitive salary -Training and development opportunities -Be part of a supportive team culture focused on excellent resident experiences

About Cobalt Recruitment

-Founded with a mission to connect exceptional talent with leading employers in the built environment. -Renowned for tailored recruitment services across construction, property, and energy. -A trusted partner for both candidates and clients with deep industry expertise. -Specializes in sectors such as construction, energy, engineering, and infrastructure, bringing high-caliber professionals to the table. -A consistent player in the recruitment space, helping shape successful projects across residential, commercial, and industrial domains. -Track record spans the successful delivery of projects from large-scale developments to niche, technical roles. -Knows their sector-specific needs and consistently matches candidates with the right opportunities.

Sector Specialisms