Collections and Housing Stability Specialist

Overview

Manage delinquent resident accounts, collect rent, and support housing stability.

Key Responsibilities

• yardi entry
• rent posting
• late notices
• eviction scheduling
• financial planning
• resident outreach

Tasks

-Follow up with delinquent residents and those agencies at least weekly (once in process) -Daily/weekly visits to delinquent resident apartments to discuss rental accounts and monitor occupancy -Monitoring and follow up with all dispossessory actions -Assisting delinquent residents with referrals to agencies -As time permits, work with the Director of Economic Occupancy to determine the best course of action for past residents -Posting rent payments the same day they are received -Sending all late payment notices and correspondence -Work with nonprofits to offer financial planning and budgeting to the residents -Assist with accomplishment of financial objectives by collecting rents -With Approval from CM, filing dispossessory actions with CSS in accordance with PVHP guidelines -Entering all delinquency notes/memos into Yardi at each contact point -Daily huddle with CM and ACM to update activities/challenges/successes -Follow up and monitoring/ scheduling of physical evictions -Ensuring every delinquent resident is contacted no less than 3 times a week (between the assistant manager and the collections specialist). -Follow up with CSS/Attorneys for court actions on late payment. -Daily call, texts, and emails to contact specified delinquent residents -Ensure physical condition of properties regularly meet community standards and adhere to all Fair Housing laws

Requirements

• property mgmt
• accounts receivable
• yardi
• detail-oriented
• problem-solving
• negotiation

What You Bring

-1+ years of experience in property management, accounts receivable, or collections, preferably in affordable housing (LIHTC, Section 8, or similar programs). -Prior experience with YARDI preferred -Organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment -Availability for at least 2 Saturday’s a month -Strong communication, negotiation, and problem-solving skills

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Benefits

-Company-paid holidays and weekly accrual of Paid Time Off equivalent to up to 16 days in the first year -Monthly progress to achieve 90% economic occupancy -Eligibility for semi-annual merit increases: January and July -Professional development assistance and tuition reimbursement -EAP for emotional wellbeing/mental health support for you and your dependents living at home or even children off at college -401(k) Retirement plan with Company match -Monthly progress with collections with a goal of achieving 97% collections each month. -GET PAID EVERY FRIDAY -FSA, Dental, Vision, Life, Accident coverage as well as Short- and Long-Term Disability

About Pivotal Housing Partners

-Founded with a vision to reshape urban landscapes through innovative housing solutions. -Focuses on high-impact residential and mixed-use developments. -Projects range from luxury residential complexes to large-scale urban revitalization. -Strong emphasis on sustainability, blending modern living with thoughtful infrastructure. -Known for transforming underutilized spaces into thriving communities. -Has a solid track record of completing projects on time and within budget. -Works closely with local authorities and stakeholders to ensure community alignment.

Sector Specialisms