Repairs Admin Support Assistant

Overview

Admin support for repairs: manage cases, records, scheduling and resident communications.

Key Responsibilities

• case management
• purchase orders
• report generation
• supplier liaison
• scheduling support
• compliance

Tasks

Repairs Admin Support Assistant - Keep our repairs service running smoothly with expert admin support – Location: High Wycombe (hybrid working) From opening and closing cases to maintaining accurate records, raising purchase orders, and supporting scheduling, you’ll help ensure our residents receive timely, compliant, and well-communicated repairs. You’ll work closely with Repairs Coordinators, Inspectors, Supervisors, and Customer Services to keep everything running smoothly. We’re looking for a highly organised and proactive Repairs Admin Support Assistant to join our Repairs team. You’ll play a vital role in supporting the delivery of damp, mould, and emergency hazard repairs in line with Awaab’s Law. -Direct complex queries to the appropriate team member -Take accurate meeting minutes and manage follow-up actions -Track case progress and flag unresolved issues to Repairs Coordinators -Assist with coordinating repair works and follow-on appointments -Raise purchase orders and variations in line with procedures -Generate basic reports on case volumes and closure rates -Support scheduling, documentation, and resident communications -Liaise with suppliers and contractors for order updates -Provide cross-team support across reactive, routine, and external works -Maintain accurate case records and update internal systems in real time -Maintain shared inboxes and respond to routine enquiries within SLA -Open and close damp, mould, and emergency hazard cases in line with Awaab’s Law -Ensure compliance with data protection and record-keeping standards

Requirements

• awaab’s law
• microsoft office
• call logging
• social housing
• team player
• communication

What You Bring

Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. -Familiarity with Awaab’s Law and HHSRS -Experience working within a social housing or local authority setting. -Proficiency in Microsoft Office, Outlook, and service call logging systems -Team player with the ability to support colleagues across all levels -Experience in administrative or customer service roles, ideally in property maintenance -Attention to detail and a methodical approach to record keeping -Experience handling maintenance calls and technician coordination -Ability to take accurate meeting minutes and manage follow-up actions -Confidence in managing multiple priorities in a fast-paced environment -Strong communication skills (verbal and written) -Knowledge of housing services and field maintenance operations -Excellent organisational and time management skills -Understanding of safeguarding and health-related housing risks

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Benefits

At SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we’d love to welcome you on our journey. Together, we’re building a better future. -30+ qualified Mental Health First Aiders available to support -Funded training, qualifications & apprenticeships -3 paid volunteering days in the local communities -Family-friendly leave: Enhanced maternity, paternity, and adoption leave -Paid professional subscription (one per year) -Health cash plan – claim up to £1,800 for everyday health costs (plus free kids’ cover) -Life cover and income protection -Peer-recognition rewards platform -Flexible working – hybrid options, modern offices, free parking & EV charging -Car leasing via salary sacrifice (for permanent colleagues subject to conditions) -Generous pension scheme – up to 9.5% employer contribution via salary sacrifice -25 days holiday, increasing with service, plus Christmas closure and buy options -annual salary: £25,111 per annum

About Paradigm Housing Group

-Evolved from a small housing provider into a regional powerhouse, born in 1988. -Operates as a charitable Community Benefit Society, reinvesting all surplus into new homes and services. -Typical projects include affordable rental homes, shared-ownership developments, market-rent properties, and support accommodation. -Plans a merger/acquisition to expand its portfolio to nearly 30,000 homes. -Regulator-rated top tier for governance (G1) and financial viability (V1).

Sector Specialisms

Security Clearance

-may require basic or enhanced criminal disclosure when a conditional offer is made.